Need to challenge a charge

I cancelled the day my CCard was charged.   The 2nd lady said we could challenge.  Was she just saying that to placate my husband because we were charged again?

@Blondie75 

DirecTV does not prorate final bills. So no matter what day within your service monthly you cancel, it does not prorate for any days you choose not to use.

However, if you paid the day your card was charged (auto bill pay, not past due?), you should not have another charge for monthly services. If there were any one-time charges, ECF, unbilled PPVs, etc. then those would be on the following payment to clear the account. But if you were charged for the service month that started after you called to cancel, then the account was still active and you have to call DirecTV to correct the situation.

@martybreeze,

Replacements DON'T come with a commitment or a charge. Some idiot setup an upgrade instead of a replacement 🤦

Fight that to the end of the earth. 

What needs to happen is a manual credit of the $99.00 charge and removal of the commitment, only certain people can remove the commitment so that part has to be escalated. Good luck you'll need it.

@martybreeze 

A warranty replacement (like for like) is $19.95 delivery and does not renew the agreement.

An optional upgrade (not like for like) comes with a 24 month agreement, and a one-time lease cost if not qualified for a free upgrade.

The question is, what were the models of both the old and new box? Even if both were Mini Genies, there are 3 lines of them that are not like for like. Regular wired (C31, C41, C51, C61), wireless (C41W, C61W), and 4K (C61K).

So if you went from one line of Client to another, then it was an upgrade, which would be confirmed by the order confirmation sent to you. However, if it was the same line of client, then agent made a huge error on the order which should be disputable as obviously like for like would not be an upgrade.

Call DirecTV and have them verify the model of the old box and replacement. If like for like, then with error proven they should one-time credit the charge and adjust the ECF accordingly. When you get the voice system say "cancel" as too many front line agents these days would just see the order and stop there instead of doing the additional research.