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Never able to get anyone!!!

My elderly mom really needs to speak with someone. I've tried electronically "chatting" and haven't been able to get anyone YET! I need to be able to get someone because this has gone on for weeks and my mom has a product on her bill that she didn't approve of. It makes me feel as if Covid is being used as a cover. The elderly are not tech savvy, and to go exclusively to ONLINE CHATTING, and still not be available for that is WRONG!

Responses

nabukl

ACE - Professor

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2.3K Messages

5 years ago

What's the "product" in dispute?

1

0

K

Kshields15

New Member

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1 Message

My mom's product is Direct TV. We've tried phone and online chatting. Neither have given us a person. They've given her channels that she didn't request and now they're showing up on the bill.

Like

5 years ago

0

shannon02

ACE - Expert

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21.1K Messages

5 years ago

All CSRs are on the phones so there are none available to chat.

0

C

Connie0223

New Member

5 years ago

And their website is useless on top of it all!

6

J

Jachynn90

New Member

EXACTLY what you said, USELESS!! I can't figure out how to do what I need to do and NONE of the support topics help.

Like

5 years ago

0

TexasBrit

ACE - Expert

•

14.1K Messages

you haven't told us what the product is

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

C

Connie0223

New Member

it is ATT TV problems signing in can’t it it done on the website and the locked me out even though I know ihe user ID and password are correct. I am locked out for 24 HOURS! Unacceptable! And your Chat A JOKE - A ROBOT! It is 4am and haven’t slept yet because I am so upset with the service- or lack of!!!!

Like

5 years ago

0

shannon02

ACE - Expert

•

21.1K Messages

This is the DTV sat forum try posting in the AT&T TV forum.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Juniper

ACE - Expert

•

23K Messages

@Connie0223

This is the forum for DirecTV.

If you have AT&T TV NOW (used to be call DIRECTV NOW) they only have support on the website, no number to call. If for either of AT&T's other TV services, then you call the AT&T or DirecTV customer support line depending which one you have.

Covid-19 is not being used as a cover. Because of all the stay at home orders, many call centers are closed and additional employees are on extended leave. So they are very short staffed like some other companies. It is a bad situation all around. They are not doing this to you personally.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

K

Kshields15

New Member

•

1 Message

5 years ago

My mom's product is Direct TV. We've tried phone and online chatting. Neither have given us a person. They've given her channels that she didn't request and now they're showing up on the bill.

2

0

TexasBrit

ACE - Expert

•

14.1K Messages

which channels?

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Juniper

ACE - Expert

•

23K Messages

@Kshields15

What channels did she receive? Did she start DirecTV within recent months?

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

DIRECTV Community Forums

Kshields15

Never able to get anyone!!!

nabukl

Kshields15

shannon02

Connie0223

Jachynn90

TexasBrit

Connie0223

shannon02

Juniper

Kshields15

TexasBrit

Juniper

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Kshields15

Never able to get anyone!!!

nabukl

Kshields15

shannon02

Connie0223

Jachynn90

TexasBrit

Connie0223

shannon02

Juniper

Kshields15

TexasBrit

Juniper

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