Skip to main content
DIRECTV Community Forums
Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Yellerlabsdadx2

New Member

Monday, March 16th, 2020 6:44 PM

NHL Center Ice...any refund coming soon???

I've paid for my 2019/20 Center Ice in full. However since there is no Hockey in the foreseeable future, Directv has gotten awful quiet on where the remainder of my subscription status is. This is the first step, since they've "disabled the Chat Box" that used to pop up every time I logged on. Anybody else have the same situation??? Any resolution??? Should I have to call in to get an explanation???

Question

6.1K

14

0

Accepted Solution

Official Solution

ATTHelpForums

Community Support

 • 

3K Messages

5 years ago

Hi @Yellerlabsdadx2

We are actively monitoring developments with the suspension of the NHL season and will proactively communicate with NHL Center Ice subscribers regarding potential refunds/credits as events develop.

Thank you.

ChrisZ, AT&T Community Specialist

(edited)

0

sandblaster

ACE - Expert

 • 

2K Messages

5 years ago

The NHL has not cancelled any games, yet, just postponed them. There is nothing to credit you for yet.

2

0

Yellerlabsdadx2

New Member

Agreed, thanks for the answer. Wait and see like everything else!

Like

5 years ago

0

skiman1j

New Member

@sandblaster The NHL is done for the season! Many players went home to other countries, and Its no doubt that any remaning pre-playoff games and then the play-offs would be greatly altered with such a break and thats even if the arena's and TV networks could get everything back in once this is over. - The seasons over.... period.

Like

5 years ago

0

Randy61

New Member

5 years ago

Ive paid for NHL Center and now that the season has been put on hold what happens with the remainder of my payment?

Note: This comment was created from a merged conversation originally titled NHLCenter Ice

2

0

Constructive

Employee

 • 

34K Messages

it’s postponed not cancelled meaning no changes in billing no refunds

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

sandblaster

ACE - Expert

 • 

2K Messages

The NHL is still talking about finishing the remaining games. When and if games get cancelled, I’m sure you’ll get the appropriate credit.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Randy61

New Member

5 years ago

and by the time we get an answer the season will have ended and no refunds will be forthcoming

3

0

sandblaster

ACE - Expert

 • 

2K Messages

Why would you say that? The NHL is still talking about playing the season out. When and if any games actually get cancelled, I’m sure you’ll get the appropriate credit.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Snoop911

New Member

How did I get here? Why is it the whole forum is full of people that think they are owed something? Or entitled to something I’m not on att side or answering for them. I’m just the only customer it seems that is grateful for their service. So i plan on continuing to figure out how to keep my phone going by paying the bill and not hoping they are gonna refund coronavirus outbreaks. Att is not responsible for the outbreak why should they foot the bill. I know I’m not footing anyone’s bill because I got family to feed. And I don’t want att footing my bill because it wouldn’t buisness smart if they did that for too long they wouldn’t be in buisness. I just came here trying to figure out how to get a hotspot on a prepaid plan.

Like

5 years ago

0

skeeterintexas

ACE - Expert

 • 

28.3K Messages

@Snoop911 Agreed. Like Alice in Wonderland, I feel like we've fallen down the Rabbit Hole and nothing makes sense anymore.

I equate it to a tornado that damages your house. Did the tornado target your house? No. Are you totally inconvenieced? Yes. Are you mad at the tornado? Maybe but you pick yourself up and figure out how to make things right....and you go on.

(edited)

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

move2char

New Member

5 years ago

Is there any consideration for crediting NHL Package subscribers due to the suspension of Hockey?

Note: This comment was created from a merged conversation originally titled Credit for NHL package due to season suspended

1

0

DIRECTVhelp

Community Support

 • 

254.9K Messages

Hey, @move2char, we can understand your concern about having to pay for service that is currently suspended, we're here to reassure you!

 

AT&T is actively monitoring developments with the suspension of the NHL season and will proactively communicate with subscribers regarding potential refunds/credits as events develop.

 

In the meantime, you may login to the NHL app using your DIRECTV credentials. There you will have access to full replays of all 2019-20 NHL regular-season games available to stream on demand.

 

Let us know if you have anymore questions!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

JimmyDean12

New Member

 • 

1 Message

5 years ago

With the season being canceled, will there be a credit for the unavailable games?

Note: This comment was created from a merged conversation originally titled Center Ice Package

0

0

ThrowinHeat

Contributor

 • 

2 Messages

5 years ago

Look, guys (and girls).....until the NHL decides how many games they are going to play/air and the schedule and TV aspect of it gets figured out, you will have to wait. No, you are not going to get something for nothing, which seems like the approach for the more "entitled" few of you on here. You paid your bill, let them figure it out. If they do it right, no problem, If not, then you have a gripe. You seemed so happy when they aired the 70 games (per team) or so you got to watch....now you want a full refund because you missed 12 games? We've missed about 14% of the season.....or about a $20 subscription refund value. Relax.....

2

retirednuke

New Member

Right, but it isn't THEIR $20, right?

Like

5 years ago

0

fsrmr

New Member

Who's asking for a full refund? We can get a full refund for NHL Center ice? You're damn right I'm getting whatever is prorated money coming back to me in a credit. LOL

(edited)

Like

5 years ago

0

nttnylyon

New Member

5 years ago

will there be credit for weeks that are potentially cancelled?

Note: This comment was created from a merged conversation originally titled credit for unused portion of nhl center ice?

2

0

shannon02

ACE - Expert

 • 

21K Messages

If they are canceled then it is up to center ice to return the money to DTV to credit/refund it.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Juniper

ACE - Expert

 • 

22.8K Messages

The NHL hasn't officially canceled the season, only postponed it. There are not credits for what might/potentially happen, only what actually happens. If canceled then adjustments would be expected. Until then, no change.

They have an announcement page for anything that changes per Covid-19. At the moment NHL Center Ice is not listed as no adjustments (yet), but of course subject to change as it continues longer or if the NHL change their official status.

https://about.att.com/pages/COVID-19.html#consumers

(Sports Subscription Updates Due to Season Delays)

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

TeriSue1984

New Member

5 years ago

Since the regular season has now been canceled, how do we receivce a prorated credit for the unplayed games??

Note: This comment was created from a merged conversation originally titled Prorated credit for the NHL package??

2

0

Constructive

Employee

 • 

34K Messages

it’s done automatically to the right of your post it has the answers to the covid epidemic for sports

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

Juniper

ACE - Expert

 • 

22.8K Messages

Seems the NHL is counting the regular season "completed" not "canceled". If so, then no credits are expected.

If that changes, then AT&T/DirecTV will provide updates as needed.

https://about.att.com/pages/COVID-19.html#consumers

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

WilliamCallaway

New Member

5 years ago

Effective 20 July 2020 AT&T / Direct TV has  billed, received & kept 100% of my payments. AT&T did NOT refund any funds or offer TV NHL Network credits  to me even though NHL TV games start 29 July 2020.  Send me a cash refund before 29 July 2020 or I will file a complaint with the Better Business Bureau. WILLIAM G (Edited as per community guidelines), owner of (Edited as per community guidelines) EMAIL ADDRESS [email scrubbed]

(edited)

0

0

Juniper

ACE - Expert

 • 

22.8K Messages

5 years ago

@WilliamCallaway 

 

Since NHL considered the season "completed", there have not been refunds. So if NHL didn't refund, there is no refund to pass on to you no matter what you demand.

 

This is a public forum of other customers. Though agents over the phone cannot give a different answer unless the NHL changes their stance on the situation.

0

0

shannon02

ACE - Expert

 • 

21K Messages

5 years ago

NHL got the money not DTV/AT&T they only collect it when they return it to DTV they will refund it.

0

0

NikGan76

New Member

5 years ago

I paid for an entire season of NHL Center Ice, the season was paused due to COVID and now all games are on the NHL channel. What is AT&T/Directv doing, if anything about these overpayments?

Note: This comment was created from a merged conversation originally titled NHL Center I e

0

0

DIRECTVhelp

Community Support

 • 

254.9K Messages

5 years ago

Hello @NikGan76,

 

On May 26th, the NHL announced the 2019-2020 regular season is complete. We are in contact with programmers and sports leagues and closely monitoring the situation as they plan their next steps. Any rebates or credits we receiver from programmers and leagues will be passed on to our customers. We will update this article as we receive new information.

 

As a reminder, your subscription to NHL CENTER ICE includes access to the NHL App. Use your DIRECTV credentials. You can stream full replays of all the available 2019-2020 NHL regular-season games.

 

Let us know if we can assist you further.

 

Bonnie, AT&T Community Specialist

0

0

snydahl

New Member

4 years ago

I have been waiting on my NHL refund since Covid cancellation...keep getting the run around and have had 10 different answers....where is my refund?

0

0


NEED HELP?
Ask a question

Related Conversations

    No conversations found!

Top DIRECTV FAQs

Helpful Widget

Find out how to return your equipment. Get started!



Learn what error codes & messages mean. Get started!