DIRECTV Community Forums

Official list of non-returnable DirecTV equipment?

Hello,

I cancelled my DirecTV account, and received an email requesting return of some very old equipment.

One of the items I no longer have - it is a C31-700. I recall many years ago getting direction from DirecTV, that I do not have to return this because it was outdated/old. However, it is still showing up on the items now that I have to return.

I see other posts where people identify this as non-returnable - however, when I call customer service, I can't get ahold of anyone that has any idea what is returnable and what is not - they simply state that because it is on the list, it must be returned.

Is there any official list of items that do not need to be returned, that can be relied on to avoid getting charged for this outdated equipment?

thanks

Jeff

Responses

shannon02

ACE - Expert

•

20.7K Messages

5 years ago

The HR34 and C31 are not returnable. AFAIK there is no publicly available list. The HR44 is on the cusp of non returnable and maybe the C41.

0

Cstarman922

Employee

•

144 Messages

5 years ago

Below is a list of equipment that is still being returned for refurbishment current as of January 2020. It's worth noting that some customers have not been asked to return receivers on this list (like the H24) but they are still being refurbished when techs bring them back to the warehouse. Your C31 should not be returnable though.

Genie HR54-200
Genie HR54--500
Genie HR54-700
Client C51-100
Client C51-500
Client C51-700
Client C61-200
Client C61-500
Client C61-700
Wireless Client C61W-400
Wireless Client C61W-700
4K Client C61K-700
4K Client C71KW-200 (AT&T TV, NOT DIRECTV)
Genie-Lite H44-100
Genie-Lite H44-500
HD H24-100
HD H24-200
HD H24-700
HD H25-100
HD H25-500
HD H25-700
HD DVR HR24-100
HD DVR HR24-200
HD DVR HR24-500
Home Server HS17-100
Home Server HS17-200
Home Server HS17-500
Home Server HS17-700

(edited)

8

0

Juniper

ACE - Expert

•

22.5K Messages

@jefferycooper

The 1st generation Genie and Mini Genie (HR34 and C31) have been non-returnable for years. Greatly surpassed by later models.

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5 years ago

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Juniper

ACE - Expert

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22.5K Messages

@Cstarman922

That is wonderful to see a official return list, even if it is from January.

Since you include manufacture codes, does that mean there are some boxes of a model that are not returnable even though they should be made to the same specs?

Within the last 2 months I have seen people get emails saying to return and not to return the HR44. So that would be after the January list. Anything special going on there?

My understanding was that only boxes that DirecTV would require back right now would be SWM-only. That would be any Genie/Mini Genie (except 1st gen of course) and H25. The H24 and HR24 are able to use the old setup, not SWM-only, so are they required to be returned or is that just saying they would be accepted (but not required)?

Also....4K Client C71KW-200? Is there now a model that is both 4K and wireless? Is this launched, or is it in beta/test markets?

And finally, a big thing for me, is DirecTV sticking with a Client only system (Genie-2) going forward? Or are there plans for allowing full dedicated DVRs again, possibly with a new generation of Genie/Genie-2, or even SWM-only HDDVRs to work with the newer setups? Really dislike like the all eggs in one basket setup. And my household needs the dedicated tuners of Genie and 2 HDDVRs (9 tuners) over the Genie-2 restricted to 7.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023, or AT&T 1-800-288-2020.
www.directv.com or www.att.com

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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5 years ago

0

Cstarman922

Employee

•

144 Messages

So, this list is a little misleading. its actual purpose is determining what receivers our warehouse sends in for refurbishment when receivers are checked in by technicians, which is why it's important for customers to still pay attention to their email to see what they need to send back.

As far as manufactur codes, I'm not sure. Older SWM/Non SWM receivers like the H24 and HR24 are still being refurbished to an extent as we still make them available for install and service swaps.

The H24 and H25 were originally the only receivers used in commercial installs, but the H44 (Genie Lite) can now also be used for those so we may see a reduction in HD receiver refurbishment (but that's just my speculation).

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

0

J

jefferycooper

New Member

•

1 Message

Thanks everyone for the replies.

As I don't have the old Genie C31, I guess I will just send in and hope for the best.

I could purchase a used one from Ebay ($12) and include it (wrong serial number of course), if that would help avoid getting auto-charged a hardware fee for this old item.

If the items are not being refurbished, maybe there would not even be a check of serial numbers.

Jeff

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5 years ago

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Cstarman922

Employee

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144 Messages

The C71KW is the at&t tv (or whatever they are calling it now) receiver (I updated my list to reflect this). I got excited when I saw it too. As far as I know there are no plans for a 4k wireless client.

As far as the client only setup, I have no idea. We are seeing an even amount of genie/genie2 installs in the field in my area (northern Arizona).

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

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