Millions of customer calling in, but many call centers closed for Covid-19. So they will take your call, but it is very long hold times because of the low staffing.
Maybe other experienced customers could help. Please describe the issue in detail (symptoms, error message, etc.), model numbers of your boxes, and any troubleshooting you have already tried.
You will need a dish relocate order ($49.95 as I recall), and a note that a new pole is needed. A pole mount is a custom charge paid to tech. Here is their custom install charge list.
------------------------------------------------------------------------------- (Included after every post) I am a customer, not an employee. This is a public forum. For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023 www.directv.com
(AT&T has sold off their share in DirecTV)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
litzdog911
ACE - Sage
•
46.4K Messages
5 years ago
Yeah. It's a mess right now. Call centers are understaffed and many closed due to coronavirus. Keep trying and be patient.
What exactly isn't working? Perhaps we can help you here?
0
0
Juniper
ACE - Expert
•
22.9K Messages
5 years ago
Millions of customer calling in, but many call centers closed for Covid-19. So they will take your call, but it is very long hold times because of the low staffing.
Maybe other experienced customers could help. Please describe the issue in detail (symptoms, error message, etc.), model numbers of your boxes, and any troubleshooting you have already tried.
3
0