You have to be outside of a ten mile radius of a UPS/FedEx store to get a return kit.
You take any returnable receivers to a UPS/FedEx store where they scan it and give you a receipt.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
What is the model? Just in case it is not a returnable one anymore.
Call DirecTV to deactivate the box. If returnable you take to a FedEx or UPS Store that participates in their free return program. Get receipt showing they took possession.
If over 10 miles away from a participating shipper, then the old method of sending you a prepaid return kit to your physical service address by FedEx, for return by USPS (not UPS) is done.
------------------------------------------------------------------------------- (Included after every post) I am a customer, not an employee. This is a public forum. For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023 www.directv.com
(AT&T has sold off their share in DirecTV)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
shannon02
ACE - Expert
•
21.1K Messages
5 years ago
You have to be outside of a ten mile radius of a UPS/FedEx store to get a return kit.
You take any returnable receivers to a UPS/FedEx store where they scan it and give you a receipt.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
•
22.9K Messages
5 years ago
What is the model? Just in case it is not a returnable one anymore.
Call DirecTV to deactivate the box. If returnable you take to a FedEx or UPS Store that participates in their free return program. Get receipt showing they took possession.
If over 10 miles away from a participating shipper, then the old method of sending you a prepaid return kit to your physical service address by FedEx, for return by USPS (not UPS) is done.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0