service is loss as the satilite

huh?

@Dominquez1621 

Though the post needed a good proofreading or spellcheck, I think I got the main points.

While watching TV they suddenly get error code 775. DirecTV sends technician on service call for $99. Per the "lol" I take it you had some disagreement with being charged. Since everything but the receiver/client boxes are owned, per the Terms of Service they charge when they send out a tech. If it is determined through troubleshooting that the box is the problem, it is only $19.95 to ship out a warranty replacement.

Upselling the protection plan is a requirement of any agent dealing with a technical issue. Personally I don't find it worth it. At $8.99 a month you pay more in the long run then any one-time costs as needed, and you pay for it whether you use it or not.

You pay bill but the payment didn't post and your service is suspended? If a bill goes past due, the following bill shows how much the outstanding balance is, late fee, and date service would be interrupted if still not paid. That would have given notice about the issue before you got shut off. It is important to read through the bill, or at least be aware of the total amount so you can address any concerns in a timely manner before they become a bigger problem, even if you have been with DirecTV about 27 years (they started in '94).

Check to see if the payment processed on your side. If it did go through to them, but not on your account, then submit it for review. www.directv.com/paymentdispute

Oh and since they started they have been DirecTV, not Direct tv. Only ever been 1 'T' in their brand.

@Dominquez1621 

There was no sarcasm. The original post (before edited) was confusingly written, resulting in why @Constructive said "huh?". So I was pointing it out as it is easier for others to provide guidance or honest perspective if they understand what you are trying to say. I took the time to dig through your post and figure out the main points, which I showed with my responses. If I misunderstood anything, then of course this welcomes any clarification from you if there was something different about the situation.

You may not be interested in what I or others have to say, but you invited the whole world into your situation. This is a public forum of other customers who are free to participate in any such discussion they choose.

I gave constructive guidance so that you can be better understood, the location for their webform to dispute the issue with the missing payment, a suggestion on preventing such a situation with billing, and clarified the correct brand name as some scam artists have used a misspelling of the name like that to trick people so wanted to be sure you didn't fall for any website or other entity pretending to DirecTV.

So my response may be blunt and not sugar coated, but it is said honestly with the intent to help.

 NOT interested about your comment , for not been an direct tv employee you seems to know so much , you have  too much time in your hand , Not interested about your comment 🙏🏻😷

my complain is file with FCC. No need for sarcasm or try in to put someone down , 

NOT interested in what you need to say 

What is the point of creating a forum account and starting a conversation thread if you weren't interested in comments and suggestions from others? It is the primary reason of the forum after all.

Well constructive guidance has been presented. What you do with it is up to you.

🤦🤦🤦🤦🤦

Even your responses make no sense. 

@Dominquez1621 if you're not interested in anyone's comments then why did you post here? What were you expecting?