New Member
service
I'm a bit upset. I received a phone call today stating I'm such a wonderful customer I will be rewarded with Starz for $13.99 price subject to change. The call itself just (Edited per community guidelines) me off. The person fast talked and and doesn't let you speak. Any way there's a Fn pandemic going on and AT&T is trying to get more money out of me. How about you give me free service. It makes me sick how you big (Edited per community guidelines) company's have no none no sympathy for those of us who still have this TV service. This is bull s... I'm DISGUSTED with the practices of AT&T.
Constructive
Employee
•
34K Messages
4 years ago
just decline the offer
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
0
Constructive
Employee
•
34K Messages
4 years ago
@lizdance40 what day of the week is it?
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
0
lizdance40
ACE - Sage
•
301 Messages
4 years ago
@Constructive 🍨🍧 ‘decussated disgusted for sure. Thank goodness, wasn't sure what that was.
(edited)
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Constructive
Employee
•
34K Messages
4 years ago
@lizdance40 its been one of those days just look at some of the responses to my responses, even had a lady call me a karen
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
0
0
liwatk
New Member
4 years ago
NO S... Decline the offer. That's not the point.
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
4 years ago
I just got a phone call wanting me to renew the warranty on my car. How DARE they???? 😠
I'm a senior on a fixed income, there's a pandemic and they want more money out of me??? How about they renew my warranty for free???? 😡
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
sandblaster
ACE - Expert
•
2K Messages
4 years ago
Easier yet, don’t answer the phone to begin with. I never answer calls from unknown numbers but if caller ID actually says it’s Directv, I know it’s an attempt to sell me more programming. There is no other reason Directv will call you.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
lizdance40
ACE - Sage
•
301 Messages
4 years ago
@Constructive
really, a karen? Isn’t a Karen someone who complains unreasonably about something?
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
liwatk
New Member
4 years ago
The only reason I have not canceled service is because my 79 year uncle whom I take of would not be able to figure out how to use a streaming service. I'm just fed up. I never complain I'm the one that rolls with it, but this call got to me. Rant over.
0
0
Juniper
ACE - Expert
•
22.9K Messages
4 years ago
Pandemic doesn't stop telemarketers. People still have to make money. So companies don't cease all operations just because some people are in a hard spot. I wouldn't expect different from any other company.
Just politely decline the offer and move on. Don't take it so personally.
However I will say that was a poor "offer". The full cost of Starz (if no other premium packs) is $13.99, so that was no promotion at all. Normally promotions are discounted (or even full cost credited listed as "free") for 3 months.
More people are at home with desire to use their TV more and get more variety so is a good sales time. That was unfortunately one sales agent laying on the banana oil.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0