3 Messages
Subscription history
No longer have directv but had nfl Sunday ticket a few years ago. Where can I document my account t history
3 Messages
No longer have directv but had nfl Sunday ticket a few years ago. Where can I document my account t history
DIRECTVhelp
Community Support
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255K Messages
8 months ago
Hi, Rzrbakron. Can you specify what kind of information you're looking for? Christian, DIRECTV Community Specialist
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Rzrbakron
3 Messages
8 months ago
What year(s) did I subscribe to NFL Sunday Ticket when I was a Directv customer?
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DIRECTVhelp
Community Support
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255K Messages
8 months ago
We'll need your cancelled account details to get the information. Let's meet in DM to further assist you. Christy, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.9K Messages
8 months ago
@Rzrbakron
Hopefully they can answer this in the DM. Otherwise you will need to call DirecTV so they can look through that history, though because of major changes over the years they can only go back so far.
Naturally there will be no charge for last season (2023) as the NFL sold the rights (for residential accounts) to YouTube. Personally I think that was a bad move as hurts those who cannot get good enough internet, or internet at all, to support streaming it.
I am curious, how could NFL Sunday Ticket from years ago be important now? How will that info help?
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
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21K Messages
8 months ago
AFAIK DTV purges old accounts when they become 2 years old to make you a new customer again.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
8 months ago
They don't purge the history or existence of the account. People can still request old bills or get info for collection agencies when they had something outstanding. It is after 2 years they cannot reinstate the account even if it was left in good standing.
But with the change in account systems there is only so far back reps over the phone can look at the account. Too many years ago and you would have to submit a BBB complaint to kick it up to the corporate level to see if they could dig up legacy info.
Still I wonder how knowing when one had the NFL Sunday Ticket in the past would matter now. I cannot fathom how it would affect one's current life so am still curious.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Rzrbakron
3 Messages
8 months ago
Pending appeal will determine if settlement of class action lawsuit will be implemented. In case documentation is needed to confirm being a member of the class I wanted to have the account information. I remember having the NFL Sunday ticket at least for one season pre- pandemic in the time frame covered by the settlement. I have no records remaining in my possession of account # or payment history as I purge paper documents after holding five years. The instructions I've read says " do nothing " unless you want to opt out of the settlement. I assume their is a list somewhere that shows that I qualify if and when the settlement is implemented. I just wanted to be prepared if need be to make sure I am a member of the class.
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DIRECTVhelp
Community Support
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255K Messages
8 months ago
We appreciate you responding @shannon02 and @Juniper.
We've sent you a DM, @Rzrbakron so that we can assist you further. Christian, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.9K Messages
8 months ago
@Rzrbakron
Through DM (hopefully) or calling you can confirm what seasons you had the NFL Sunday Ticket. If you need tangible proof, you would request bill reprints (traditionally each season is broken up into 6 month installments unless you choose to do it all in one payment).
Not sure how that is all going to go since as customers we agreed to binding arbitration in our Terms of Service. You would need to reach out to the official parties involved for in-depth guidance as legal discussions are not allowed in the forum.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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