Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

New Member

Wednesday, March 18th, 2020 10:03 PM

Suspicious promotional phone calls

Has anybody in the past few days received phone calls from someone who claims to be working for DirecTV and offering a promotion of cutting your bill by more than a half while giving you every option that DirecTV offers if you prepay for 6 months over the phone? He has called once yesterday and once today. He seems to only have a little bit of my information but knows my phone number and which directv package we have. The moment I questioned it he hung up. When I call back it says it's DirecTV but it sounds completely different then when I call the customer service number. Different voice different options everything is different. I did a Google search of the phone number and it is coming back as a private home valued at $163,000 in Monterey Virginia.
I have tried to call the main customer service number to verify for 2 days but cannot get through.

Accepted Solution

Official Solution

ACE - Expert

 • 

2K Messages

5 years ago

That call is a scam. There is no such promotion. Scams like that have been around for a long time. It is also unlikely the call is actually coming from the number displayed on your caller id. Scammers use number spoofing.

New Member

It was the same number both days and dude knew it was me today. The phone rang once and I missed it so I called it back. Like I said the menu seemed weird so I pressed zero and the same guy answered...
I was sure it was a scam but my issue now is how does this guy have my phone number and know what directv package I have? Either directv has sold my information or someone has hacked their system and neither is acceptable.

ACE - Expert

 • 

21.1K Messages

You would be surprised at all the info that can be bought on the dark web with all the computers and routers being hacked.

(edited)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

1 Message

3 years ago

I've been receiving calls for days now from numbers that begin with 612-704-xxxx, saying they are from your TV company telling me to call 1-888-655-2058 ext 1 for a 50% off promotion for the next 3 years if I prepay $270.00.  Such (Edited per community guidelines), don't fall for it. 

(edited)

Community Support

 • 

255.1K Messages

3 years ago

Thanks for bring this up to our attention @Kristen1234567 

Please help us to report this situation following the steps here.
We appreciate your effort on this matter.

Sergio, DIRECTV Community Specialist

ACE - Expert

 • 

23K Messages

3 years ago

@Kristen1234567 

Yep, scam has been going on for years. That is why this thread is almost 2 years old (March 2020). It has ramped up during Covid times preying on people's desperation.


NEED HELP?