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Thanks for the eye opener

I find it truly disgusting the lack of communication, integrity, and compassion your customer service team has, specifically your “managers”. How is it that you feel justified to take 200 a month for TV service during this pandemic and have the audacity to shut off service during stay at home orders? It’s gross misconduct. There are people just trying to survive this time and continue to feed their children. I’ve been a customer for 8years and now I will be using all my time I would be watching tv to go online and express my distaste for your money hungry company.

Responses

S

Shore3311

New Member

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1 Message

5 years ago

I find it truly disgusting the lack of communication, integrity, and compassion your customer service team has, specifically your “managers”. How is it that you feel justified to take 200 a month for TV service during this pandemic and have the audacity to shut off service during stay at home orders? It’s gross misconduct. There are people just trying to survive this time and continue to feed their children. I’ve been a customer for 8years and now I will be using all my time I would be watching tv to go online and express my distaste for your money hungry company.

Note: This comment was created from a merged conversation originally titled What is customer service

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Constructive

Employee

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34K Messages

duplicate post

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5 years ago

0

Juniper

ACE - Expert

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23K Messages

See answer in your other thread.

Bottom line being shutoff because you didn't pay your bill is in no way misconduct. Time to face reality.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

5 years ago

0

Constructive

Employee

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34K Messages

5 years ago

tv is a luxury, dont pay you dont watch, its the same with dish,comcast,charter etc. people can and will survice tv being shut off but cant survive without food, power, running water, communiction devices (phones)

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Juniper

ACE - Expert

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23K Messages

5 years ago

@Shore3311

If services are more than you can afford then reduce service until comfortable for budget to raise back up. Even suspend service (after paying current balance) for a few months if needed (max 6 within a 12 month period).

There was no misconduct. You were shutoff for past due, simple as that. Pay TV is luxury entertainment, not a requirement of life. It was up to you to adjust services based on your financial needs.

5

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Constructive

Employee

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34K Messages

were all customers here im sorry facts rub you the wrong way and as i said all tv providers are shutting off for non payment you just happen to be a directv customer, had you had dish network you would be in their forums singing the same song

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5 years ago

0

Juniper

ACE - Expert

•

23K Messages

To be shut off for non-payment means a lot of time has passed where service could be reduced or even seen if a payment arrangement (extension for up to so many days) could be done.

But to leave account alone and be surprised and enraged because you were turned off because you didn't pay for the service you're receiving, is nobody's fault but the customer. Too many people expecting charity from a entertainment service. Take responsibility for your own finances, simple as that.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

5 years ago

0

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Shore3311

Thanks for the eye opener

Shore3311

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Juniper

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Juniper

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Shore3311

Thanks for the eye opener

Shore3311

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