TOTAL MISREPRESENTATION BY DTV

So, I hear you all. The point here is that I was sold premier protection for ALL of my electronics. The rep who sold me the PP Ins program, stressed that ALL of my electronics would be protected. Not some. I use an Netgear OBRI Wireless WiFi ROUTER. Not some off brand. Netgear is a major brand, ORBI is a Top 3 Router. So,, I am out the $500 paid to DTV and I still have to buy a new Router. Like I said, DTV and I will soon be parting ways.

The plan doesn't cover all electronics in existence. But as I mentioned, it does list routers.

When I mentioned verifying it was registered, as in you had gone into the plan details and listed each of your devices to be covered (model, serial number, etc.). Just like many other types of coverage they must have the devices listed so not trying to file a claim on something that wasn't there to begin with.

I don't know why your claim was denied. So linked the information page where you could file the claim again or check that the router, and any other devices, were registered in the coverage.

If you want to part ways with DirecTV, that is up to you. I have no interest one way or another. Was just trying to provide information that was relevant and might have directed to a resolution to get this straightened out.

Thanks.