Trying to reinstate monthly $75 Premier Package discount

Actually, I made contact with a lady in the Loyalty department who was working from her home in Arizona, and not only did she reinstate my $75 monthly discount starting next month for at LEAST a year, she also increased by Internet speed from 24 to 75, with absolutely no increase in price!

report back when you get your next bill. It could possibly get squashed when it goes to the next approval level and you most likely agreed to an additional 1 or 2 year contract with your internet

Definitely read that next be carefully. Situations like this I am aware of bad agents issuing a one-time credit but setting the expectation that it is an ongoing discount, or just the usual saying what you want to hear to move on to their next call.

If you miraculously get that discount for the next, consider yourself lucky, as those are supposed to be stopped. So no matter what happens with that next bill, start to make good long-term financial decisions instead of expecting companies to give out charitable savings.

@Juniper did you just say AT&T was operating a package at a loss due to offering to many large discounts ?? not sure thats whats your saying but if so i certainly couldnt imagine how AT&T is possibly losing anything financially with all the hidden fees and overpriced packages they offer . They make more on prorated charges alone than a company should be allowed to make ,especially when the customer uses the website to implement any such changes that result in prorated charges and thus has no interaction with an at&t employee . Talking about taking the phrase (NOTHING IN THIS WORLD IS FREE) to a whole new level

I am saying that their CEO announced to the public not too long ago that discounts were practically being stopped. They are weeding out accounts that are operating at a loss. Simply put there were too many people on too much discount for too long. They are working on this as in the end DirecTV is a business that must stay profitable.

DirecTV fees are NOT hidden. They are very transparent, listed plainly on the bill. When you start service the order confirmation gives a very easy breakdown. The problem is too many people don't read the paperwork and so are "surprised" when they see costs.

They don't make excessive on prorated charges. You pay based on the amount of remaining days in the bill month in which the new service was added. For example HBO which is $17.99, comes out to essentially $0.60 a day (based on a average of a 30 day month). If you add that with a week left in your cycle, you pay $4.20, exactly what it is worth and no more for those days. Just an example of proration. So service is added the day you request and cannot be future dated to start on the next cycle or different chosen day. It is not taking "nothing is free" to a whole new level. You want it, you pay for the days you have it. You don't get free days and shouldn't expect to.

I will agree I am not a fan of their new policy of not prorating upon cancellation. They have moved to flat billing like other companies. I can see where this simplifies billing and resolves some issues (such as people who cannot, or will not, understand prorated billing and take up call times because they don't understand what should be a simple bill). In this case there is not an answer that is best for business and customer, so they leaned towards business with this change (over a year ago). As a customer, I preferred the old way.