New Member
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6 Messages
Website not working
The website is not working when attempting to remove my premium channels. The website indicates "removing" but nothing happens. When clicking on "review changes" it simple loops back to the "Manage your tv subscriptions"
detuch254
ACE - New Member
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5.2K Messages
2 years ago
You’ll need to call in to remove them. Call DIRECTV (number in my greeting below) and say ‘billing’ to the robot to be sent to the right department.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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kafrommert
New Member
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6 Messages
2 years ago
That would work if the 800-531-5000 customer support number worked. It hangs up when transferring the call to another department
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
Have you tried the numbers? If they don’t work there’s either something wrong with your phone or another issue.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
These are additional numbers to try:
Try 800-388-6597 and 8337343547
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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kafrommert
New Member
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6 Messages
2 years ago
I tried all those numbers and the same transfer problem exists
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
Apparently directv is having some technical difficulties right now. If you wait it out it should be fixed within the next couple hours hopefully.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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kafrommert
New Member
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6 Messages
2 years ago
Your right- about all you can do is wait them out
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
Hopefully the phone issue is short-lived. Certainly not the norm for them. The last time that I am aware of them having any big transfer issues, was shortly after AT&T's acquisition of DirecTV as they were connecting their systems. Hoping it is not a repeat of challenges with the new co-owner added in.
In any case, yes calling is what must be done. Live agent is required to discuss the situation to see if they can minimize revenue lost. That is why they haven't had the option to remove premiums online. If the new co-owner is implementing the option to do so online going forward, that would be a refreshing change.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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