New Member
•
1 Message
WHY CANT I GET THE LESSER PRICE FOR MY SERVICE AS NEW USERS GET?
I HAVE HAD DIRECT TV FOR THE LONGEST TIME IT IS A GOOD SERVICE. HOWEVER WHEN MY DISCOUNT RUNS OUT YOU WANT TO CHARGE ME THE REGULAR PRICE. SINCE I AM A LOYAL USER WHY DONT THE DISCOUNT PRICE REMAIN FOR AS LONG AS I AM A DIRECT TV CUSTOMER, INSTEAD OF CHARGING ME TWICE THE PRICE FOR THE SAME DICOUNTED SERVICE WHEN MY TIME IS UP. YOU WOULD THINK YOU WOULD LIKE TO KEEP YOUR LOYAL PAYING CUSTOMERS!
Accepted Solution
Official Solution
Juniper
ACE - Expert
•
23K Messages
5 years ago
@01a
Discounts are a TEMPOARY PERK. Nobody gets discounts for life. Because there is a lot of people out there who got too much in discounts, their CEO announced that discounts will be pulled back. They are weeding out customers who are hemorrhaging the business.
Giving away service at less than it costs is not how you keep loyal customers. That is how you go out of business because you are not making a profit.
So now is the time to wake up. Pay TV is not a cheap service. If it is too high for you, then adjust services accordingly. The reality is that if you cannot afford it without discounts, then you cannot afford it. So it is up to you to make wise financial decisions for your budget, instead of expecting the company to do it for you with discounts.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
5 years ago
THE SAME REASON THAT CREDIT CARD COMPANIES GIVE LOWER INTEREST RATES TO NEW CUSTOMERS. THEY WANT TO ROPE YOU IN WITH A LOWER PRICE AND THEN JUST FIGURE YOU'LL STICK WITH THEM RATHER THAN CHANGE.
YOU CAN ALWAYS CALL CUSTOMER SERVICE AND SEE IF THERE ARE ANY DISCOUNTS FOR ESTABLISHED CUSTOMERS BUT BE WARNED: WAIT TIMES ARE LONGER THAN USUAL.
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
shannon02
ACE - Expert
•
21.1K Messages
5 years ago
AT&T's CEO says no more discounts.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Bird2020
New Member
•
4 Messages
5 years ago
0
0
litzdog911
ACE - Sage
•
46.4K Messages
5 years ago
We all got to be new customers once. Enjoy those deals while they last. It's unrealistic to expect those prices to continue forever, especially when DirecTV is dying a slow death.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Bird2020
New Member
•
4 Messages
5 years ago
1
0
Bird2020
New Member
•
4 Messages
5 years ago
0
0
dtrice13
New Member
•
3 Messages
5 years ago
They did that me too. They told me that the lower price they offer is only for new customer . I guess
they don't want any long time customer anymore
0
0