Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

scottkb2000's profile

Contributor

 • 

8 Messages

Tuesday, January 3rd, 2023 8:13 AM

Why can't I see my bill on ATT.com?

I receive Directv only...no ATT services. Your website directs me to sign in at ATT.com to view my bill. When I sign in at Att.com, it automatically opens to Directv.com...which states that I must sign in to Att.com. There is no place that I can view my bill. What is wrong with your websites?

ACE - Expert

 • 

19.6K Messages

1 year ago

AT&T sold off 30% of DTV and the new company is moving billing to them along with the website so you should try another way to pay the bill.

ACE - New Member

 • 

5.1K Messages

1 year ago

Right there are major issues accessing billing, account info, and equipment info as your account is being transferred over to the DIRECTV side. I’ve talked to folks who have had this issue.

Contributor

 • 

8 Messages

1 year ago

@shannon02 I have pay deducted from a card automatically, so that isn't the problem. I wanted to see what my next monthly bill was going to be for my package (I had heard a friend whose package cost jumped astronomically). I guess the only other way to check what the future cost is going to be is to "CALL" them directly and ask. They need to get their ITT people on this problem...totally unacceptable IMHO!

ACE - Expert

 • 

19.6K Messages

1 year ago

Most likely the annual price increase but generally less then $10.  A big increase is most likely their first year discount ended and they are now paying the full price.

ACE - Expert

 • 

20.4K Messages

1 year ago

Migration issues as DirecTV is (partially) spun-off with the new co-owner. Have to call in to discuss the bill while they move the online access.

The annual price adjustment is normally less than $10, depending on what you have. Any big jumps are typically because of any discounts you had that finished.

DIRECTV price changes for 2023

(edited)

Contributor

 • 

2 Messages

1 year ago

Same here, we have DirecTV and it’s been like 4 months of not being able to see our bill. This is completely unacceptable. I can’t see what I am being charged. 

If there’s migration issues… all customers should be sent paper invoices for FREE until it’s fixed. We have a newborn - we don’t have time to call in every month to talk to someone overseas to read us all our charges. 

FIX THIS PLEASE!!! 

ACE - Expert

 • 

20.4K Messages

1 year ago

@mgon49 

DirecTV heavily moved away from paper bills even before AT&T acquired them. Would be a nice gesture, but doubtful they would send them free of charge.

Make sure you logging in on the DirecTV website, not AT&T. If it doesn't pull up bill access, or redirects you back to AT&T, then call DirecTV and see if you can get the online access reset. Make sure you use a different email then what is used on AT&T's website (otherwise unified login issues can continue).

This is a public forum of customers, so cannot "FIX THIS PLEASE!!! ". For online access reset, or to request change to a paper bill for the time being (if you cannot make the switch online, you call customer support.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.