Teacher
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3 Messages
Why is it so bad?
Can anybody tell me why AT&T/DirecTV is so horrible. I mean the merger was how many years ago and they still cant get it together. AT&T blames DirecTV and DirecTV pawns it off on AT&T and in the mean time the customer is screwed over. These guys are horrible. Makes total sense why so many people cancel cable now and stream everything. Horrible horrible customer service on both sides. Loyalty department in Texas folks are nice and do what they can to fix everyone else's lies and mistakes but the Loyalty people mess up too. And can somebody explain why nobody ever notes the account when you call in? Seems like it would make their job easier on themselves.
sandblaster
ACE - Expert
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2K Messages
5 years ago
It might help if you describe what it is that Directv and ATT are blaming on each other. I personally have had zero issues since the merger.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ZonkerB
New Member
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2 Messages
5 years ago
Both companies seem to rely on getting contracts with developers/management agencies that force ppl to use their services - I stick with Verizon for phone service and would much prefer to go back to Comcast (they're a horrible company, but at least the service provided is of relatively high quality).
Given a choice, neither company should be given any business.
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FiberBurner
New Member
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2 Messages
5 years ago
I've been with DirecTV for four years now and also live in Texas. I talked with their loyalty department for about an hour tonight and caught one guy lying to me so he quickly transferred me to his boss. The boss man tried to cover for him but it didn't work out too good for him. The loyalty department told me tonight that they can't / won't help me figure out a way to lower my bill that jumped up to $190 and even went as far as suggesting I cancel my service. I'm not in a contract with them but I would have signed up for another couple years if they gave me the right deal. I'm going to give them one more chance tomorrow to make things right if not I'll sign up for Altice Fiber To The Home service and save roughly 150/month. If anyone has any other ideas please let me know. Hate to give up on a brand I've tried to support for years.
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johnmuldrow
New Member
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1 Message
5 years ago
Customer service is just plain terrible. I wanted to return (2) Directv receivers that we are not using anymore and change our plan to just (1) TV only. Service rep kept asking for a PIN number for my account (which I don't remember) and the web site won't allow me to change the PIN at all. It took 30 minutes on a second phone call to finally get the person to understand that I just wanted to send the (2) receivers back and change the plan. The phone calls are totally scripted responses. I have been a Directv customer for (8) years and I am now seriously rethinking whether I should remain a customer or switch to something else.
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