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Contributor

Monday, November 11th, 2019 2:01 PM

Why is it so hard to get a reward card? Stop promising them if we can't have them!

I was promised a reward card and still have not received it. It has been well over 30 days. I finally get someone that can help but all they could do was heavily notate my account for the rewards center that never picks up their phones! I really could use that money right now. Is there anything I can do?

ACE - Master

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6.5K Messages

5 years ago

did you follow the instructions in your confirmation email?

Contributor

5 years ago

Yes I did every step right and it said it was mailed out. Its been almost 4 weeks and still nothing. I was told that I can get it expedited to me next day if I call.

ACE - Sage

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46.4K Messages

5 years ago

It's a pain waiting on hold, but only their Reward Center can help you with this ....

https://forums.att.com/t5/DIRECTV-Account/DIRECTV-Billing-and-Rewards/m-p/4877114#M3325

 


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