New Member
Will my DIRECTV be disconnected during the Coronavirus (COVID-19) pandemic?
Will directv service be disconnected for non payment during the covid 2020 crisis?
New Member
Will directv service be disconnected for non payment during the covid 2020 crisis?
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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3K Messages
5 years ago
Hi @brenyc,
Per AT&T’s Pledge, AT&T will waive any late payment fees that any U-verse TV or DIRECTV customer may incur because of economic hardship related to the coronavirus pandemic.
Our customers have the option to downgrade their service or set up payment arrangements for their service.
For AT&T Customers engaging in Social Distancing, AT&T is offering the following complimentary movie channels.
DIRECTV/U-verse TV
SHOWTIME: through March 26, 2020
STARZ: March 26 to April 1, 2020
AT&T TV / AT&T TV NOW / DIRECTV / U-verse TV
EPIX: April 2 to April 6, 2020
HBO & Cinemax: April 17 to April 20, 2020
ChrisZ, AT&T Community Specialist
(edited)
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Accepted Solution
davemize
ACE - Professor
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473 Messages
5 years ago
See the details here. You can also look at the orange box at the top of the page for AT&T's position on COVID-19.
"Don't make me summon the flying monkeys...."
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Rockmanlv
New Member
5 years ago
Due to the massive lay offs here in Las Vegas , I am asking ATT/ Direct Tv for a little leniency of paying my bill for the next 3 months?
I have been a loyal longstanding member a very long time. I don't want to cancel . I need my TV for entertainment and news during this quarantine.
Can ATT ? Direct TV assist in helping me with this problem ?
Thank You
MR. Einck
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Nakin1978
New Member
5 years ago
In the very uncertain times, I have to ask, will you also be waiving disconnections for direct tv? I am a mom of six kids and while having internet is nice, so is having television for the girls and I to be able to watch family programs together. We are self quarantined in our home and with not wanting to get out to put money on my card to pay my bill and chance exposure to this very aggressive virus, i am concerned about my service being disconnected if I do not make a payment or risk catching this virus. So will direct tv be included in the non disconnection as well?
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dondonbaseball
Contributor
5 years ago
What happens if I can’t pay my bill because of coronavirus?
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mdulmer
New Member
5 years ago
Does the published policy from ATT regarding customers experiencing economic impact include DirectV customers?
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David1lewis
New Member
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1 Message
5 years ago
My Job/ livelihood and my wife’s has been greatly affected by this pandemic. I work in the food industry in NYC. Until this passes there is no work. I am worried about making payments on my directv and at&t.
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mrpearl
New Member
5 years ago
I can't get through to the Customer Service Phone Number, it keeps disconnecting me.
I am reaching out to you to ask if you could defer my monthly DirecTV bill for 3 months withouth any penalties. My wife recently has temporarily lost her job due to COVID-19.
Can somebody please contact me?
Thank you,
Michael (DirecTV Account#[EDITED]
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Jsimerly9
New Member
5 years ago
1
Rlantz
New Member
5 years ago
Hi do you anything to offer about the cable with skip payment or anything because of the covid-19?
9
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Heather2336
New Member
5 years ago
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mhandjs4ev
New Member
5 years ago
I have been trying to find what directv is due to help customers during the COVID-19. I have payment due to soon but out of job right now. I have tried to call twice and was on hold for over 1 hour each time.
1
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Xjrs0608
New Member
5 years ago
I just had a horrible experience with direct tv AT&T. After waiting over 1 hour to speak to a rep let them know I’m currently jobless and would be late on making a payment due to the current covid 19 pandemic, before I could even explain my situation the rep ask for a full payment. I’m appalled of the current approach these reps have. My Rep Oscar sounded like a robot demanding a payment. I cannot believe the level of disrespect I felt. I had to hang up. AT&T direct tv needs to do a better job on training these reps and talking to people going through real life problems. I will be calling to cancel my service ASAP
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Angelinamia213
New Member
5 years ago
I just got laid of work temporarily due to the CaronaVirus Pandemic , Is there any bill assistance ?
1
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jomeachum
New Member
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2 Messages
5 years ago
I’ve been trying to contact someone with Directv. My post has rusted that holds my dish, and has falling over. Of course I have no service, and would like to get this repaired. Please help
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