Will my DIRECTV be disconnected during the Coronavirus (COVID-19) pandemic?

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12 hours ago

Hi @brenyc,

We are committed to keeping our customers connected and TV service will not be disconnected but the TV package may be downgraded to minimum service.

David, AT&T Community Specialist

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For additional support, please visit us at our AT&T services hub.

I’ve been trying to reach someone about a repair I need. My post on my dish has rusted at the ground, and has falling over. We have no signal of course, and have been having problems contacting anyone. What do I need to do to get someone to help me.

A lot of it does. Check https://about.att.com/pages/COVID-19.html for all the specific announcements.

@Juniper There is absolutely NO mention of DirectTV in https://about.att.com/pages/COVID-19.html. AT&T HAS ABANDONED DIRECT TV CUSTOMERS.

(Edited per community guidelines) AT&T

@Brigette1820

There is mention of DirecTV in several spots. You have to expand out the individual topics. Avoiding service interruption is one thing that does not affect DirecTV. AT&T has not abandoned them, simply Pay TV is a luxury. So only services considered essential get the additional protection.

For example on that very page: https://about.att.com/pages/COVID-19.html

How to Request Waiver of Late Fees and Overage Charges

April 2, 2020

We know that many people are experiencing economic hardships as a result of the coronavirus pandemic. AT&T is keeping you connected 24/7. As part of this effort, we’ll waive:

• Late payment fees for postpaid wireless, home phone or broadband residential, U-verse TV or DIRECTV customers

• Domestic postpaid wireless plan overage charges for data, voice or text for residential postpaid wireless customers

The waiver applies to these fees or charges you may incur between March 13, 2020, and May 13, 2020, due to economic hardship related to the coronavirus pandemic. Have your user ID and password ready and click here to submit a waiver request.

Please allow one to two billing cycles to see your credit, if applicable.

So don't just breeze over the topics, expand them out for the details.

Read AT&T’s COVID-19 Response in the orange box at the top of the page.

I just sent a post about 5 minutes ago. Can somebody please contact me about deferring my monthly DirecTV bill for a few months?

My wife temporarily lost her job due to COVID-19.

Please contact me [EDITED per Community Guidelines], thank you.

Michael (Edited to remove personal information)

Note: This comment was created from a merged conversation
originally titled Monthly Payment Deferment

This is a customer to customer forum no one will call you. You have to call DTV.

@skeeterintexas IT DOES NO MENTION DIRECTTV! AT&T HAS ABANDONED DIRECT TV CUSTOMERS.

they arent waiving bills the customer must still pay for these 60 days later, they are just not shutting off for non payment and not charging late fees.

@Jsimerly9 Don't go to Comcast/Xfinity. They just cut our TV services off this morning over a $208 bill when we called last week and were told they were doing extensions until May 13th. We've never been late or missed a payment. They said they'd be more than happy to turn services back on but not until we paid the $208. Wow....

Read AT&T’s COVID-19 Response in the orange box at the top of the page.

@davemize IT DOES NOT MENTION DIRECTTV! AT&T HAS ABANDONED DIRECT TV CUSTOMERS.

Incorrect, look again at the latest update... https://about.att.com/pages/COVID-19.html#consumers

April 2, 2020

We know that many people are experiencing economic hardships as a result of the coronavirus pandemic. AT&T is keeping you connected 24/7. As part of this effort, we'll waive:

• Late payment fees for postpaid wireless, home phone or broadband residential, U-verse TV or DIRECTV customers

• Domestic postpaid wireless plan overage charges for data, voice or text for residential postpaid wireless customers

The waiver applies to these fees or charges you may incur between March 13, 2020, and May 13, 2020, due to economic hardship related to the coronavirus pandemic. Have your user ID and password ready and click here to submit a waiver request.

Please allow one to two billing cycles to see your credit, if applicable.

@Brigette1820

AT&T has not abandoned DirecTV customers. They are getting waiver on late fees for a specific time period. But it is still entertainment so if you still don't pay then you get shut off.

So you want it then you pay for it. If you can't pay, then interruption is the natural conclusion after so much time. TV is not a requirement of life. Water, communication, etc. are considered basic necessities so they get additional options of help.

So TV is not a necessity. Though for some I begin to think it is an addiction.

nice time to add snarky remarks, Juniper. What's your addiction, trolling these forums? You're a twit.

It does not address directv customers. Only wireless, internet and business accounts.

unless service is already shut off directv will not be shutting off accounts for non payment and waive all late fees. You will however be required to make up any missed payments

Your answer does not address my issue! Your reps are unprofessional, rude persistent, and have no compasión, instead of worrying about people paying small unpaid fees AT&T should focus on the true meaning of customer service and What that means! Because clearly the rep I spoke to was more concerned about a $40 unpaid fee after I had to explain to him numerous times that I will be payinf ASAP , that’s all he was worried about! Your service is garbage just like your customer service!

I’m not sure exactly how your convo went with AT&T support but I do know I’ve been with Them now for over 6years and every time I ever called to ask about postponing payment due to issue and I’d end up explaining it to The robot in beginning that directs your call, then I get an agent and immediately they say “I notice your payment is due would you like to make a payment right now?” Which I also agree comes off very rude because some of us who are calling to postpone payment due to finance issues are already embarrassed that we have to call because we don’t have funds to pay right away, so being asked that first can make certain people anxious or irritated easily. I don’t understand why that’s always first rather then just asking The reason for our call.

Now yesterday I had to call AT&T because my sons brand new iPhone 11pro says no SIM card, I actually went to store to see if They could troubleshoot after doing it myself at home and the guy takes it out puts new one in and says nope it isn’t working so you should take it to Best Buy- I was astonished because it’s an Apple phone purchased through att so why would I take it somewhere else? He said at that time there wasn’t anything else he could do because the computer in phone was shot and won’t work again. So I leave and go home to call att support to try to get better help- I was shocked when the lady answered after just a few minutes, she was super nice and helpful but unfortunately she had to transfer me to another department for my specific issue - I then sat on hold for over 3hrs (I have proof) to finally get a woman who then says she has to transfer me again to warranty dept, Finally after another hour I get another agent who says I have to call Apple support or go in store (which r all closed due to virus) because Apple doesn’t allow AT&T to replace devices through warranty because They want to do it Themselves personally for data on the issues their phones have. So I understand your frustration because I now have to spend more time tomorrow on phone- and Th is isn’t the first time I’m gone through hoops to get answers or help, even when I pay over $300 a month for 5 phones and been with them for over 6 years!

Sorry for length I guess I needed to vent too

Steps are being taken to accommodate people during this time. They have a page dedicated to all the updates for the different services amidst the Covid-19 situation.

https://about.att.com/pages/COVID-19.html

Yes checking on a late bill up-front is the job of the agent. But once you mention you cannot pay at that time, then they should move forward with a payment arrangement if your account allows it, or giving you the info you need so you can be aware of the process. But if they asked for payment again and again, that would be beyond reasonable.

Sorry I cannot offer more than my well wishes, and their page that is being updated as the Covid-19 situation continues, as I am just another customer in this public forum. And remember, anyone with the "employee" tag is posting on their own time (off the clock) so is just there to show they should have more knowledge and expertise but with no official capacity here.

@Angelinamia213 no they will just turn you off. They don't care about anything but getting their money.

you need to call them

No one answers the darn phoine. On hold now 2 hrs!

@Dyaradst you seriously think the ceo of AT&T would have a Facebook page. Let alone a public one?