Will my DIRECTV be disconnected during the Coronavirus (COVID-19) pandemic?

I've been a Directv customer for over 10 years. I should've canceled as soon as AT&T bought them. You say you won't disconnect customers. That's a lie! Why is my cable off right now as I type this? My husband just lost his job. I live in NJ with the second highest rate of coronavirus cases IN THE COUNTRY! My state is on lockdown. My kids can't go to school. And you shut me off?! How about I never pay? Then what? I go to collection. AT&T doesn't care about people dying all around us. They care about money - bottom line. To anyone reading this - there's an app called PlutoTV with FREE TV! So if you've been disconnected (how is that even possible AT&T) download the app and you can watch TV anywhere from any device. My contract expires in June and you can beat your a** I WILL BE CANCELING THIS (edited per community guidelines) SERVICE!!

Hello I’m a valued customer for directv and i set up a payment arrangement due to the loss of my job due to the current pandemic and thought i would’ve had more income before losing my job to pay our account up to good standing but with the loss of my job and only having $90 available to me until i start working again i wanted to know my options for possibly putting a deferment on my billing account until i am able to work again? Or what my potential options are because i do not wan to lose my service

called directv today on hold for an hour 3x today put on hold by rep then hangs up. So asked the second and third rep to call me back if we get cut off they said they would but did not! So (Edited per community guidelines)! Was trying to get some help on lowering my bill with some discounts they were offering for April. I feelthey are deliberately not helping and hanging up on people they don’t want to even shut off my service either for next month as I can’t keep paying the high bill cus they want to keep charging me!

I need a replacement on my dvr box it is not powering on.

I cannot get in touch with anyone by phone about an error on my bill? I call everyday and am on hold and no one ever answers! I am getting very frustrated. Who can I talk to about this issue?

Pam Seckinger

This is horrible customer service. My cable has been out for over 2 weeks now and I can't get anyone to even answer a phone. All I get is automated nonsense. I pay a very high price for my bundle and now you want me to try and fix it myself? I am not tech savvy, nor am I a cable technician. I pay AT&T for a service that I can't even use. I understand that the virus quarantine has things crazy, but I was "notified" via the AT&T account email that there is an outage in my area but nothing about when they expect it to be fixed. I can't talk to anyone. I can't get a serviceman out to check it out. This is going into a 4th week of the quarantine and I have not had my service for the majority of it. BUT AT&T certainly found a way to make sure they took the autodraft from my bank account. And they were nice enough to make every channel free during the quarantine. WHAT GOOD DOES THAT DO IF I CAN"T USE MY SERVICE??? And I cant talk to anyone to get any help. The frustration is BEYOND belief at this point!!!

I am really disappointed on how i was treated by the Customer Service from DirecTV. Stop the pledge thing coz it's just (Edited per community guidelines). Last night since it was so hard to speak with an agent, i ended up chatting with an agent online. Her name is Mae. I kindly asked her if they can assists me with regards to my bill because it is due for interuption after the 3rd of April... I asked if they can still help me extend the promise to pay till the 14th of April because we are one of the families who's employment was affected with this ongoing Covid19. She replied that DirecTV will not have any interruption till May and I have till the 30th to pay my past due... So for me, i got delighted and happy about it. I even gave the best survey for her since she was able to assist me for my request. AND Today, upon waking up... suprise!!! my services was cut...interrupted... no channels available... I immediately called DTV and all the agents whom i begged denied that i have no record of that conversation and the only thing that i can do to restore it to make that payment. I felt so down this morning to the point that i need to make that payment especially that all my kids are all at home everyday now... i only ask for a few days... so i can hold on to that little money that i have... but then i need to make that payment so my kids can enjoy some of their shows. just that little time that i asked.... unbelievable that they all denied that i have that chat conversation to an agent...

Now, where is the Pledge that ATT is talking about???

I am curious about the purpose of this forum. Does AT&T actually do anything, or is it just the talented people in the community with answers. We had DirectTV and our cable box failed and we had to pay $295.88. I have spent the past four months and hours on hold, they NEVER resolved it. They promised a MasterCard refund that never came.

Hmm. Maybe GoFundMe cares more than the company I've had for 20 years!

My Service was disconnected due to non payment! If I’m unable to work right now during the Covid 19 what options do I have to get it turned back on?

MY ATT DIRECTV WAS DISCONNECTED TODAY AT 3 am FOR NON-PAYMENT OF A BILL I HAVENT RECIEVED, I AD SERVICE NEW INSTALLED 4 TIMES IN JANUARY, SO I DONT KNOW WHICH OF THE ACCOUNT NUMBERS ARE CORRECT. WHEN I GO TO DIRECTV.COM, THEY DONT RECOGNIZE ME? I AM A 30 YEAR RETIRED EMPLOYEE WITH A PERMANENT DISABILITY, HIGH RISK WITH SARCOIDOSIS, AND IM CUTOFF FROM THE WORLD DURING COVID-19 PANDEMIC! But this is the response I get:

Our DIRECTV Service was suspended. We are not even 10 days late. The out of country customer service agent insisted that I had to pay the $35,00 in order to have service reinstated. I tried to explain that I thought there was an error and the representative insisted on arguing the point. I think it is best to just cancel our service.

yea, att lies. my service was disconnected this morning over like 60 bucks. direct tv was better, ever since they've joined the evil empire it's different

ill be paying sling and streaming services soon. i pay way too much to pay a huge bill and get it turned off for 60 bucks. and not 2 months behind, but current month? not turning it off........ yea right