New Member
your crazy billing continues even after cancellation???
how does one deal with a fraudulent charge that directv is making against me by hiring a collections agency......I cancelled my service......you refused to accept my cancellation and kept billing me.......do you do this to all your customers.. Every time I have dealt with you there is a tremendous rigamarole about cancelling service....so you just go ahead and keep charging...and if I do not pay (even though I have no reason to pay as I have disconnected my TV from your cable so I have no idea if your equipment is even working), do you think that that gives you the right to keep billing me.....and please do not tell me to call your offices...your phone system (Edited per community guidelines)....I am placed on hold repeatedly..always shifted to you "CUSTOMER RETENTION DEPARTMENT" and still nobody understands I am no longer doing business with you nor will I pay your bills. Should I just go ahead and hire an attorney and make a formal complaint to the FTC and BBB. They would certainly be friendlier..
davemize
ACE - Professor
•
473 Messages
5 years ago
Since you didn't provide much detail, it's hard to provide useful comment. Did you attempt to cancel service before your contract was up? If so, you can count on attempts to collect on the early termination fee, as spelled out in the Terms of Service.
2
0
Juniper
ACE - Expert
•
22.9K Messages
5 years ago
@gjpearce
Unplugging boxes does not cancel service. DirecTV doesn't see if the boxes are in use as the satellite transmission is one-way. So you call to cancel.
Over a year ago the Terms of Service were updated. You are billed for the full service month, so you cannot terminate billing partway through. Even if you stop using the service only a couple weeks in the service month, you still pay for the remaining days. Like many other companies they have chose to no longer prorate final billing and have it at flat monthly billing to keep it simple.
The only charges that may occur after the service month ends (provided account was cancled), would be an Early Cancellation Fee (ECF) if you still had time left on your service agreement, PPV charges if any unbilled ones were found on access card upon return, a non-return fee (NRF) if they didn't get all required equipment back, or any carry over balance if final bill was not paid in full.
If a bill is refused to be paid for too long, then DirecTV sells off the balance to a collection agency. So now that a collection agency owns the balance you contact them to discuss settling it.
1
0
joans
New Member
5 years ago
I'm so upset with ATT Direct TV. I cancelled my service back in nov 2019. Spoke to several people have names and dates . Originally signed a 2 year contract in july 2017. From the begining there were problems with the system. I never signed a renewal contract and in Nov 2019 decided I couldn't deal with the problems any longer. Spoke to several people and was assured there would be no cancellation fee. Today I received an email stating that I owe 499.57. Spent hours trying to settle this dispute with no results. First of all you are dealing with people that aren't equipped to resolve anything. I am so upset. Anyone else have this issue. I will be contacting the Attorney General of my state to see if they can help.
16
0