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We had a new genie tower installed 2 weeks ago, since then directv on demand does not work. Spoke with 2 different techs today at directv and neither of them were any help.
New Member
We had a new genie tower installed 2 weeks ago, since then directv on demand does not work. Spoke with 2 different techs today at directv and neither of them were any help.
TexasBrit
ACE - Expert
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14.1K Messages
4 years ago
It can take two or three days for on demand to appear after a new receiver is installed, but not normally two weeks. Do NOT reboot the receiver because that can "start the clock" all over again.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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23K Messages
4 years ago
Is your Genie "tower" the HS17 or a different model?
How are you connected to the internet (Ethernet, WiFi, powerline, etc.)?
Did you verify your new Genie ran the internet setup?
Do you have an external Cinema Connection Kit (CCK) on your setup?
Did you try unplugging power from your modem/router for a minute as well?
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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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goldw1800
ACE - Professor
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2K Messages
4 years ago
I suggest using your remote --Menu -Search --(using the remote)-Select SEARCH- TYPE --CLEARMYBOX --press search --then search all --The Hs17 will reboot and reload all the software plugins --*NOTE: after the reboot it will take 24 to 48 hours for the Guide and VOD information to repopulate.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Krysrey101
New Member
4 years ago
@TexasBrit wish I knew that before they had me reset. 🤦🏼♀️
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Krysrey101
New Member
4 years ago
@Juniper I’m not sure which tower I have. Does it say some where on it? It’s connected via WiFi, and the tech made sure the internet was connected before he left (2 weeks ago). It’s always worked before, so I’m not sure why it’s not now. And yes I did turn off/unplugged for a few minutes and still nothing.
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Krysrey101
New Member
4 years ago
@goldw1800 i will try that as soon as my husbands show is off & let you know if it works, thanks!!
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Juniper
ACE - Expert
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23K Messages
4 years ago
If the "tower" is incapable of going on a TV itself then it is the HS17 as that is the only Headless Server DirecTV has made (so far). Would be on a label on the back or bottom.
Any other Genie goes on a TV, so the label is behind the access card door or can also be found if you go into the menu and then info.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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