Alignment or LNB?

thanks for responding. I did reset the genie and both boxes before I moved the dish. What are the usual causes for the LNB to go bad? Do installers recycle equipment? I can’t imagine what else it would be. I thought every other transponder being zero was odd...

The spot beams are on the 99S aand 103S

a lot of folks hide the SD duplicates. I switch to SD if weather interferes with my HD channels...

If you are keen on doing this yourself, there is a 3rd aspect to the alignment is the rotation or twist of the dish. getting all 3 right for all the birds you need can be tricky.

thanks Gary. I think I’m going to look into replacing the LNB. Just wish I knew what would cause it to go bad so I can try and prevent it in the future. My installer ran 140’ of cable from the dish all the way to the other end of our house and back through the crawl space to our genie even though I told him where a previous installation cut that in half using an existing hole in our foundation. I wasn’t comfortable with that much cable so I disconnected that and used the run from the previous owners install. It all looked good and I used new connectors. May have to check it again but nothing ever gets near the cable and all appears grounded properly. Also, it worked fine until a couple weeks ago. I didn’t mess with the rotation because that all seemed locked down pretty good.

The OP's problem has nothing to do with "spot beams".

Missing all of the odd or even transponders on a satellite is usually caused by a dish/LNB problem.

appreciate it. I posted here to figure out my next move. Thanks so much for your time and expertise!

have any recommendations for LNB retailers??

Amazon and Solid Signal carry dish LNB assemblies. Just be sure to get the same model as your current dish.

Very nice on your own troubleshooting. Yeah $13 LNB is much better than a $99 service call. Protection plan is nice for some, but with how little it should be used it tends to cost more in the long run, especially if you are more comfortable with some DIY solutions.

As for what caused the LNB to go bad, that could be anything when it comes to electronics (manufacture defect, later damage, power surge, etc.). Watch from beginning goes through internet, just like the rest of On Demand. What may cause issue is anything that hogs the internet, even temporarily, as unlike dedicated streaming services the On Demand does not get the program downscalled to adjust for bandwidth having a hiccup. On Demand content is delivered in 100% the resolution it was recorded as. Beyond that, the Genie-2 (HS17) is an iffy design still working out some post launch bugs. Least you have it connected directly by Ethernet. You might check your router's QoS options to see about perhaps giving DirecTV some priority to reduce chance of fighting the moment to moment bandwidth.

for $13, that's a great repair. especially at that price, I'd not try for repair. in addition to the quality of the components/labor, it's got to be well sealed against the weather for years (otherwise another mysterious failure.)

Glad to help!