DIRECTV Community Forums

Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

Can I connect Spectrum internet to a home that's only had DirectTV without needing additional wiring?

I am moving into a home that used DirectTV for television by its previous owners. I don't need cable, but do need wifi for work at the home. Unfortunately, DirectTV doesn't offer internet service at the address, so I'm going to be using Spectrum. Because of Covid-19, professional installation is not available, so they'll be sending me a self-instal kit. Will it be possible for me to connect Spectrum internet to a home that A. hasn't ever had internet before AND B. has only had DirectTV as a cable source? The only wires that are coming with the self-instal kit is a coax cable and a power cable for the router, so I'm just not sure if that's going to be enough without any previous internet installed in the house, or if I'll need some sort of additional external wiring installed by a professional (whenever that service is available again).

Responses

Constructive

Employee

•

34K Messages

5 years ago

you should probably contact spectrun as its their service not att or direct.

2

0

C

CharlieBearMom

New Member

Sadly, I've tried. The only people they'll connect me with right now is their sales team and, unfortunately, they don't know the answer.

Like

5 years ago

0

Constructive

Employee

•

34K Messages

not sure it would be an issue but you would have to have knowledge of cable, but at&t or directv can assist you with a competing service install request

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

shannon02

ACE - Expert

•

21.1K Messages

5 years ago

DTV doesn't offer any internet it is only a TV provider.

Spectrum will have to install a coax from the pole/vault to the Gateway/modem in the house but should be able to reuse the DTV coax once it reachs the house if needed.

2

0

C

CharlieBearMom

New Member

@shannon02 Ahhh that's what I was worried about. The house was built well before internet was a thing, and was only owned by one family (2 generations) who never had internet installed. We are trying to move into the home ASAP because of COVID, but can't do so without internet since we are still working from home. Professional internet installation isn't available through any companies at the moment, so we're kind of in limbo and can only do so much with self-installation. Thank you so much for the help!

Like

5 years ago

0

Juniper

ACE - Expert

•

22.9K Messages

As a note if you ever do get DirecTV: The different service providers (internet and TV) will not use the same coax setup. Even if the coax is compatible for both, they cannot be on the same lines otherwise interference would be a problem.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

DIRECTV Community Forums

CharlieBearMom

Can I connect Spectrum internet to a home that's only had DirectTV without needing additional wiring?

Constructive

CharlieBearMom

Constructive

shannon02

CharlieBearMom

Juniper

Top DIRECTV FAQs

Helpful Widget

CharlieBearMom

Can I connect Spectrum internet to a home that's only had DirectTV without needing additional wiring?

Constructive

CharlieBearMom

Constructive

shannon02

CharlieBearMom

Juniper

Related Conversations

Top DIRECTV FAQs

Helpful Widget