This isn't chat or customer service you have to call 1-800-531-5000
______________________________________________________ Former directv csr and tech support rep. Proud Grandma of 3
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
First of all make clear statements or questions, as making half-statements doesn't tell anybody anything.
Furthermore, DirecTV does not do support by email. Customer support is over the phone, so you call them. This is a public customer to customer forum.
They probably don't have confirmation yet of the boxes you just sent back. Everything is delayed because of Covid-19. So their return timeframe has been extended. The way you know the return was fine is that you don't get a non-return fee (NRF) on your bill.
charlotte5202
New Member
•
1 Message
5 years ago
1
0
charlotte5202
New Member
•
1 Message
5 years ago
0
0
charlotte5202
New Member
•
1 Message
5 years ago
1
0
Juniper
ACE - Expert
•
23K Messages
5 years ago
@charlotte5202
First of all make clear statements or questions, as making half-statements doesn't tell anybody anything.
Furthermore, DirecTV does not do support by email. Customer support is over the phone, so you call them. This is a public customer to customer forum.
They probably don't have confirmation yet of the boxes you just sent back. Everything is delayed because of Covid-19. So their return timeframe has been extended. The way you know the return was fine is that you don't get a non-return fee (NRF) on your bill.
0
0
shannon02
ACE - Expert
•
21.1K Messages
5 years ago
The receipt is the proof you returned the receivers it doesn't matter how long it takes DTV to get them back to the refurbishing center.
0
0