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J

New Member

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5 Messages

Sat, May 14, 2022 4:13 PM

Currently have an HR24-100 DVR and would like to upgrade to current technology.

Been a Directv customer since 2008 with essentially the same original equipment and I would like to upgrade please.  

Juniper

ACE - Expert

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15.8K Messages

4日前

The Genie is DirecTV's Advanced Whole Home HDDVR. It requires Whole Home DVR service. It is not optional. That has been the way since the launch of the original Genie. Just like HD and DVR service are mandatory when you have at least one box built to use the service.

Newer accounts just don't see the charge because it was hidden in other charges to make it seem like an included service. But those of us with grandfathered accounts have a bit more transparency.

If you need more tuners on a single TV, that is fair. Though that would be gaining 3 Tuners, not 2. Regular HDDVR has 2, Genie has 5. If you are willing to spend $3 a month for that, I respect that choice. But if you just wanted more space, then an external hard drive would be cheaper in the long run as that is a one-time purchase, not an ongoing service charge.

For the D12 situation if you got a client, yes you would overall have 2 more tuners. However, whenever the Genie has an issue there goes the Client as well. You cannot have separate recordings lists. It is an all-in-one setup not individual friendly. Some countries may be very happy with only one road as an option, but I am fan of individual options and choice.

A Mini Genie Client is a downgrade to an HDDVR. The exception to this is only Mini Genies at this time have a wireless or 4K (wired-only) option. But as wired is still more reliable and 4K content is limited, you must have great desire for those to have them.

I get that HR24s aren't being made anymore. And certainly, respect there may come a time that replacing one is what must be done. I stand by that in the case of the OP and other poster, that with information presented as is, there is no good reason to replace their dedicated HDDVRs.

Also, as the HR24 is non-returnable, you could consider 3rd party options to put in a larger hard drive instead of using an external.

One of my big hopes is that the new co-owner of DirecTV will focus again on dedicated boxes and come out with a newer model (say HR25 to follow the pattern) to be from the ground up to be SWM-only.

nabukl

ACE - Professor

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2K Messages

4日前

@Good4u a genie automatically comes with the $3.00 whole home dvr fee even if the customer only has 1 tv as @Juniper has stated it has ALWAYS been this way also as juniper said customers on the newer "all included" billing model DO indeed pay the $3.00 whole home dvr fee actually they pay $5.00 for the whole home dvr fee it's part of the $15.00 advanced receiver fee which includes the dvr fee (10.00) + whole home dvr &5.00 what they  don't pay is the $10.00 hd fee

Juniper

ACE - Expert

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15.8K Messages

4日前

@Good4u 

A comparison of the new and old billing models which changed in late 2015 when SD options were grandfathered:

Old: Primary TV $0, HD $10, DVR $10, Whole Home DVR $3 = $23

New: Primary TV $7, Advanced Receiver (DVR and Whole Home DVR) $15 = $22

So even new customers pay for those services. But as people expected HD to be "standard" the new model rearranges the cost to make it look included. And for new customers Whole Home DVR is not optional as is bundled together with DVR.

The opening post had service since 2008 and our other poster has SD-only box (D12), confirming they are both on the old billing model. As soon as either gets a Genie, they add $3 to their monthly bill.

Mentor

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104 Messages

2日前

But as people expected HD to be "standard" the new model rearranges the cost to make it look included. 

@Juniper   so are you saying that on Genie billing the HD is not included in the $22?  

Mentor

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104 Messages

2日前

@Juniper   we will be dreaming a long time about the new co-owners it seems......

nabukl

ACE - Professor

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2K Messages

2日前

@merlin88merlin  the hd service is not billed in the new "all included" billing method (in others words it's free) but the cost is made up by charging for the primary receiver and instead of the whole home dvr fee being $3.00 it's actually $5.00 (advanced receiver services $15.00) 10.00 for dvr +5.00 for whlhmdvr 

(edited)

Mentor

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104 Messages

2日前

@nabukl   so HD is covered in the $15?  

nabukl

ACE - Professor

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2K Messages

2日前

@merlin88merlin no hd service is free 

Juniper

ACE - Expert

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15.8K Messages

2日前

@merlin88merlin 

In the new billing model, they don't list HD at all. But as I pointed out they rearranged the fees so that the overall cost remains essentially the same.

For a while there were a lot of discussions, and I understand people who called in, who were upset being charged for HD when they felt it was the standard of the world. So, the updated billing model gives them the perception that it is free, even though they updated other costs to compensate.

They removed the HD fee and raised costs on other fees making it pretty much a wash. It just looks better to the current generation of customers (in my opinion).


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