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DIRECTVhelp
Community Support
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254.9K Messages
5 years ago
We're happy to see what we can do for you, @RonaldBrown36.
So that we can get started, please provide us with more details about your request.
You're referring to an additional receiver (DVR, Genie or Genie Mini), correct?
Was a technician supposed to show up to install it for you, but missed the appointment?
Is this a new receiver or one you've had in your possession for a while?
We don't offer self-installations for DirecTV service, so the more information we have, the easier it will be for us to figure out the next step.
Aminah, AT&T Community Specialist
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