Contributor
Direct TV equipment return
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We received a nasty gram requesting return of Direct TV equipment. The letter said an "equipment return kit will arrive within 4-7 Days." The letter was dated December 2, 2019. We have not received a return Kit as of the 30th. We moved with the equipment an would like to return it. We have no need for it. Please sent the kit to:
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
Returnable receivers are taken to a UPS/FedEx store with your account info unless you are more then 10 mile from one in that case you need to call/chat and tell them that to get a box and return label.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
If returnable, just take to a FedEx or UPS Store that participates in the free return program. A return kit should only be sent if you are over 10 miles away from a participating shipper.
Though you cannot requet a return kit here (this is a public forum of other customers, not customer support), perhaps we can confirm if returnable or not. What are the models of each box?
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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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