1 Message
DirectTV box no sound after I pushed something on the remote
It was dark and I was trying to turn the volume down and the sound cut off. I have reset the remote and the receiver. All other streaming services have sound. All other devices have sound through my AV system. Only my Direct TV receiver is not producing sound. I have used a remote from the other room, pulled the HDMI and reinstalled for new handshake.
DIRECTVhelp
Community Support
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255.1K Messages
1 year ago
Hello there. We're sorry for the troubles you have with the audio, and we appreciate your efforts in trying to fix it. Visit https://www.directv.com/support/article/000093281 for more helpful tips in troubleshooting DIRECTV audio, video and audiovisual issues. Still need help? Send us a DM. Gemma, DIRECTV Community Specialist
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gregeusa
New Member
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513 Messages
1 year ago
I have this happen frequently on my Gemini system.. (Genie 2).
I find that changing channels will "burp" the audio decoder in the receiver.
So, one technique is switching the input between a blu ray player and the Gemini.
Other times, by changing the channels, and noteably, when the screen blanks for a bit before coming on to the new station. Channel 362 normally does it.
Very common occurrence on my system with Gemini, never happens with Genie Mini.
Greg
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nabukl
ACE - Professor
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2.3K Messages
1 year ago
Check the mute button
______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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gregeusa
New Member
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513 Messages
1 year ago
??? !!!
If it was muted, it would be muted through the receiver... clearly it is not since he has sound otherwise.
(the remote volume up down and mute should be "paired" to the receiver, not the DTV box... I guess we can double check that with the customer)
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
@gregeusa
No need to snap and act so annoyed. @nabukl was simply offering a troubleshooting option.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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gregeusa
New Member
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513 Messages
1 year ago
it says ace on his profile... ??!!
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shannon02
ACE - Expert
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21.1K Messages
1 year ago
DTV receivers have no audio controls so there is nothing the remote could change on it so it is something with the input or the DTV receiver output. Have you connected it directly to the TV?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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nabukl
ACE - Professor
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2.3K Messages
1 year ago
@gregeusa just an FYI I'm a woman not a man and yes I'm an ACE I was simply trying to cover all the bases with trouble shooting
______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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gregeusa
New Member
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513 Messages
1 year ago
sorry for the gender assumption.... no offense...
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