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New Member

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2 Messages

Thursday, May 21st, 2020 5:46 PM

Does the HR44-500 Genie GEN 2, send out a 4K signal from the HDMI port?

I am asking because I just purchased a Samsung 65" 4K TV for my living room (which is where the HR44 is located) and am moving my Panasonic Plasma TV, HD, non 4K, from the living room to another room. It looks like all I need to do is add another C41W, wireless Genie. I also have 3 of the C41W-500's for my other TVs, HD non 4K.

It does appear that the 4K is working with 4K programming via the HDMI port from the HR44, unless I'm being fooled and it's doing an upconvert with the TV (most likely not).

TO THE POINT:

Before I go ahead and get this ordered, the C41W, I wanted to be sure that my HR44-500 is giving me everything I need for my new 4K TV.

Thank you!

New Member

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2 Messages

5 years ago

Correction - on the Genie Mini's , one is a C41W, the other 2 are C61W - I got them all at the same time so it seems to me I received and older unit in the mix.....?

ACE - Expert

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22.6K Messages

5 years ago

Your boxes do not provide 4K. The HR44 was used for early testing of 4K with select PPVs, but was not up to the task. So your current boxes can connect to a 4K TV, but they will not provide 4K service.

To get 4K you would need to upgrade one of your Mini Genie Clients to 4K, which gets you the C61K. To be compatible, your HR44 is swapped to the HR54. Existing recordings are encrypted to their exact DVR so will not transfer to the replacement.

Here is the actual 4K requirements:

HR54 Genie on non 4K tv (Can connect to a 4K tv, but will not provide the 4K feed to it).

C61K Mini Genie Client (wired only at this time) on 4K tv.

Remember Client has no tuner of its own, uses 1 from the Genie.

4K tv must support HDCP 2.2, HDMI 2.0, and 60fps (frames per second)

Directv Installation, 4K tv must be there

Package Select or above as of 12/15/2016 (used to be only Ultimate or Premier). So only the Family package will not get 4K service at all.

At this time there are only a couple channels in 4K, plus a few PPVs.

Even if you have multiple C61K or RVU clients, only one tv can be using a 4K channel at a time.

Personally because of the limited 4k content and that Clients steal capability from the main Genie, I would instead consider replacing a Mini Genie with a HDDVR. You would gain 2 tuners, 500GB recording space, and more reliability as can work even if Genie ever doesn't. Plus per nature of technology, wired is preferred over wireless.

(edited)

New Member

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2 Messages

@Juniper 

Thank you.

I called DTV right after my post and basically they told me the smething. However, I am now going to be installing the Genie 2 and I believe the C61K, so I believe that should work.

I appreciate you response and insight Juniper!

ACE - Expert

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22.6K Messages

DON"T get the Genie-2 (HS17). It is still buggy and has a restrictive design. It forbids HDDVRs so hard caps you at 7 tuners with one point of failure. Your HR44 still gets replaced so you lose your recordings. It is a server tower so doesn't go on a TV, so only Clients are allowed on every TV.

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ACE - Expert

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22.6K Messages

Sorry, just I am very against the Genie-2 because of design choices and has been buggy since launch (improved since, but not completely fixed).

Genie and 2 HDDVRs are 9 tuners, so great way to avoid recording conflicts.

Genie-2 is 7 tuners, no more allowed as restricts to Clients only.

Clients can only use a single tuner each, so there is no PiP feature.

If main box goes down, then all Clients go down since they cannot work without it.

Also a billing issue was seen in recent months where some people were charged another TV fee even though it doesn't go on a TV itself. So if you stick with the Genie-2, watch your bill and verify that the total amount of TVs doesn't change.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023, or AT&T 1-800-288-2020.
www.directv.com or www.att.com

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

Thank you Juniper, I appreciate your thoughts. I got a great promotional upgrade deal, no charge for the Genie 2, the C61 wired client for my 4K and another C61W for the TV that was there, moving to new room. The only thing it's costing me is $7 for additional client. So too good a deal to achieve what I needed.
So, I hear what you're saying about all the eggs in one basket but wouldn't that be the case with the HR44 as well?

New Member

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2 Messages

What are some of the bugs on the Genie 2? So.....maybe that's why I got the "promotional" deal.
Well, I bit the bullet, see how it goes....I'll note my future progress with any nagging issues or worse


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