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Wednesday, December 23rd, 2020 7:05 PM

Equipment return

I need to return equipment that I just had disconnected.  They say they can't send a return box but I live out in the country and we dont have a ups store or fed ex place... how else can I get a box?

ACE - Expert

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23K Messages

4 years ago

What are the models of each box you have? Perhaps they are not returnable anymore so they couldn't send a return kit.

If returnable they are supposed to send a prepaid return kit if you are over 10 miles from a participating location. Here is the current information to double check if either shipper might have something reasonably close that you weren't aware of.

How to Return DIRECTV Equipment - Info from the AT&T Community | AT&T Community Forums

How To Return The Equipment 

Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes. 

 


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