New Member
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1 Message
FED UP
Who do I contact that can actually assist me in fixing my billing issues. I have spent 2 hours on the phone today with no results & then told the ‘system is updating’. I am fed up and extremely disappointed that I even have to call because my contract is up so my bill increases. That’s sure is the way to treat your customers!!!!
Martie24
New Member
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1 Message
5 years ago
Try 866-595-1331 for the best customer service. Just called and was answered on the second ring and my problem taken care of within a few minutes - no hold time!
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Juniper
ACE - Expert
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22.8K Messages
5 years ago
@Sherwoodk1208
Per Covid-19 many call centers are closed with additional employees on extended leave. This has resulted in short staffing, and will no shortage of customers who call means their systems are most likely being overloaded. They are doing what they can.
Their CEO announced publicly months ago that most discounts would be pulled back. They are no longer tolerating accounts operating at a loss. As a business they must make a profit. So they are weeding out customers who have had too much in discounts. They are supposed to be a temporary perk, not a way to make the service affordable. It is expected that discounts will return, though in moderation, once they verify the issue has been taken care of.
So when you do speak with an agent see about reducing your services to within budget. Certainly ask if any new discounts are available, just be prepared there most likely will not be any. This is not mistreatment of customers as you are suggesting, simply they are a business, not a charity.
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MysticMaiden
New Member
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1 Message
5 years ago
Change providers. Every 2 years when contract is up switch over to Xfinity. Then when that's up, go back to ATT. You're considered a new customer. ATT isn't really interested in keeping the customer base. If they were they would actually do something to keep you.
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