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5 Messages

Monday, May 10th, 2010 6:05 PM

H20-600... whats the deal

Im a tech in the Houston TX, area. We installed alot of the H20-600's when they were the popular hd box. The issue is that now all of them are starting to go bad. I know Im not the only one having to replace this particular box. What my problem is, is that every time I call to have a box ordered for a customer (were a local dealer and cannot replace from our stock) I get the run around from Directv questioning me about what I did to check the box and then they dont want to replace it. Even Directv has acknowleged that there is a problem with this box and one person I talked to said "they are no good". Why does Directv not want to replace the box when they know they are going to go bad?
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