New Member
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3 Messages
Have others had issue with installations being re-scheduled multiple times?
My Directv receiver of 20+ years died on 8/3 and I have been waiting for an installer since then because new equipment is required. The installation has now been re-scheduled again (third scheduled date) which now isn't until 9/8. Are others having to wait similar wait times? This last time I was not told my appointment had been cancelled so I called when no one showed up. When the scheduling group cancels an appointment, the entire order is cancelled which also makes no sense. I am starting to wonder if they have technicians for my area.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
Yes, definitely. There are shortages of DIRECTV technicians which is causing tech no-shows, long wait times for installation, etc. There are many reasons for this (i.e. tech emergency, job extends and tech has no time for the next customer, or even not even techs in general).
We may be able to offer guidance on what you can do right now. What current receiver models do you have and which one died (needs to be replaced)?
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lamarcp
New Member
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3 Messages
3 years ago
I only have one receiver and it is a DTV PN: D11-500 MDL: D11, MFR Date:10/11/07.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
Thanks for the information. Yes, that receiver is being phased out since it is an MPEG2/SD-only receiver and those feeds are being shut off as we speak. I assume that you have the 18 inch dish outside? It WILL need to be upgraded to an SL3 SWM dish which allows for reception of the HD-sats and supports SWM-only receivers. Were you given a swap or an upgrade? If somehow it was named an upgrade, be aware you are going to be engaged in a two year contract. If it was an SD swap, there is no contract since service cannot be received properly with SD equipment and thus there is no reason for a contract renewal.
The Genie HD DVR (if you ordered it) will include an extra DVR fee and Whole-Home DVR charge. The HD fee is waived so that’s not a problem.
However, if you asked specifically for a standalone HD receiver (H24/H25) then there is just the HD fee.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lamarcp
New Member
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3 Messages
3 years ago
I have requested a standalone HD receiver so hopefully the third appointment will be the charm - thanks!
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Good4u
Contributor
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189 Messages
3 years ago
What state?
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