Teacher
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7 Messages
Increasingly strange behavior from Genie and minis
Hello - I have a Genie HR54 and two wired minis - one 1080 and the other 4K. We usually watch the minis, mostly the 4K. Recently, the 4K mini has stopped responding or is erratically responding to the remote. There is often a very long delay between pressing the fast forward button and having the mini respond, for example. More recently, neither mini will display DirecTV closed captions, but will display regular closed captions. Restarting the mini has them working again, but soon stops. Also, recorded video on the genie freezes on the minis for 15 or so seconds and then unfreezes. Given all of these anomalies, I'm wondering if I have a failing HR54. Do any of these symptoms sound familar to anyone here on the forum? Your thoughts would be much appreciated.
Accepted Solution
Official Solution
Juniper
ACE - Expert
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22.9K Messages
5 years ago
What are the model numbers? All Clients support 1080, and though there is only a single 4K model right now (C61K), other models would be expected sometime in the future.
Verify coax is finger tight to every box.
Reset the Genie and only when complete the Mini Genie Clients.
The reset order is important as the Genie sends the info to the Clients.
If needed unplug power for up to a minute, same order as the regular reset.
Power cycle would dump residual memory and guide data from Genie, but downloaded again within 24 hours.
Seems there is a communication issue with the Genie. Since both Clients are affected (not just one), then it most likely an issue in the cabling from the Genie before it splits to each Client or with the Genie itself. Hopefully it is a simple sync issue that the specific reset (or power cycle) suggested above will clear, instead of being a hardware issue.
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