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J

New Member

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6 Messages

Mon, Jul 18, 2022 8:07 PM

LAN connection with ethernet cable

LAN connection with ethernet cable isn't working, message is Network: Coax not connected (9) and Internet (9).  All internet related addresses after manually entering under advanced say OK (I set them manually as they were wrong). Ethernet cable is connected to LAN as verified with separate device.  Appears that receiver is looking for connection via coax rather than RJ45 connector.  Service tech wasn't able to locate the ethernet cable so instead connected internet via a signal converter from the router to the coax line.  Receiver wasn't seeing internet so I removed the conversion and connected directly to the router with an ethernet cable and RJ45 connector.  I am thinking there is some setting in the receiver as to whether LAN is connected via ethernet cable or coax that only techs access. If so, I need to know how to change it back to ethernet. 

PS Interestingly viewing my account via DirecTV on line indicates that receiver is connected to the internet while the receiver indicates it is not.

Accepted Solution

New Member

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6 Messages

2 m مضت

Problem resolved.  It occurred to me that I had not reset the receiver after entering the proper LAN, Subnet, etc values.  Upon resetting the receiver and checking the internet connection again, a menu popped up asking if a Cinema Connection Kit was connected and checked no (this had been done previously).  This time when I said no I was prompted to run a recheck and this time it resolved the problem.  Receiver is model HR24-500, not whole house.  

Accepted Solution

New Member

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6 Messages

2 m مضت

FYI in "Settings" under "Info & Test" under "More System Info" scrolling down to Network and Internet, immediately below is "Additional Info: To enable coax networking, disconnect the ethernet cable from your receiver and reboot."  Therefore to go from ethernet to coax the same process is followed.

(edited)

Accepted Solution

Good4u

Contributor

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59 Messages

2 m مضت

FYI, if you want to do whole home with your HR24 it will not work with having an Ethernet cable connected. That disables the internal Ethernet over coax adapter that it uses to communicate with other receivers. Sounds like that is not a problem for you though.

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

What is the receiver model? By conversion I believe you are referring to a DECA BB. The online account is SO inaccurate as far as verifying internet status. 

Also, what are your other receiver models? Perhaps, you have a Genie HD DVR and a standalone HDDVR receiver that you are trying to connect to Ethernet. Although, we need the receiver models to help you further.

Juniper

ACE - Expert

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16.5K Messages

2 m مضت

If the message specifcially says coax, then that should refer to your Whole Home network (the boxes talking to each other), not the setup to internet itself.

What are the models of each box you have?

Do you only have a single connection to your home internet?

Which box are you using for the connection?

Even if not in use, do you have an external CCK plugged in?

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

Do you have any other receivers or just the HR24? I say this because usually if you have a Genie HD DVR (HR34, HR44, H44, HR54) then that provides internet for all other receivers.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hi, @JKRTrilogy.  We're glad to know that everything is working as it should, and that you are able to get the most out of your service. If further assistance is needed don't hesitate to reach us back, we'll be glad to help you.

 

Valentina, DIRECTV Community Specialist

Juniper

ACE - Expert

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16.5K Messages

2 m مضت

Receiver is model HR24-500, not whole house.  

The model number doesn't say if you have Whole Home DVR or not. It is Whole Home (not house) compatible. So there is software for Whole Home which can affect error messages.

Is that your only box or do you have others? If others, what are their model numbers?

New Member

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6 Messages

2 m مضت

Thank you Good4u!  I figured that out while attempting to trouble shoot the DirecTv app via a chat with DirecTV rep.  While waiting for everything to reset after being told to unplug the receiver, I asked about whole home, cost, etc.  Rep told me service tech would have to come out for $199.  My reply was I trusted experienced tech setting us up again after moving - he told me all I have to do is call to activate, and seeing another none HD receiver on the app asking to reconnect I realized that meant it was connected at one time, and only way that could be was via coax tech had set up.  I was told I am mistaken and sorry for miscommunication, that my HR 24 is outdated and I need new equipment.  I’m not accepting that.  Somewhat unrelated, app keeps defaulting to receiver other than HR24 even though app receiver control shows that other receiver as inactive. The Ethernet connection did not resolve the app issue, I still am unable to remotely record a program. Rep subsequently said app is down in my area (yet app plays live TV).  Suffice it to say app needs a lot of work.

Juniper

ACE - Expert

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16.5K Messages

2 m مضت

To be clear, internet is NOT required for Whole Home DVR. You can have it without internet as communicates between the boxes by the coax.

In such a setup, you can have the deca bridge the coax to Ethernet, so you get On Demand for your boxes if you prefer a wired connection.

The $199 is for Movers order if you don't qualify for a free one. A service call is $99.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @JKRTrilogy, we want you to fully enjoy the features of our service. 

Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
 
We'll be ready to step in.
 
Camila, DIRECTV Community Specialist 
shannon02

ACE - Expert

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16.7K Messages

2 m مضت

The HR24 can't use the DTV mobile app only an HR44/54 or HS17 Genie2 can.

New Member

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6 Messages

2 m مضت

shannon02:  Perhaps the new app cannot?  The previous app worked fine with it.  If true, odd the DTV rep and supervisor did not mention that after extensively working the problem.

shannon02

ACE - Expert

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16.7K Messages

2 m مضت

AFAIK the DTV mobile app was never meant to run on the HR24 so if it did then unknown how.

New Member

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6 Messages

2 m مضت

shannon02 Thank you for your input as it prompted me to experiment. The old app has a dark blue diagonal line through it, the newest app with streaming playing constantly upon opening has a light blue line. The old app was still on my iPhone, just not on the home screen, when I tried to set up a recording a while ago it failed.  I then deleted the new app off my phone, tried to record the program via the old app again and was successful. 


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