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7 Messages

Tuesday, June 14th, 2022 11:31 PM

Looking for an installer in upstate NY

I have another thread running about not being able to get HD and local channels on my old SD dish.  So I bought a Slimline dish, and I cannot find a signal.  I've tried many combinations of parts and cables, I've had DTV for decades and always pointed my dish with no problem.

So, who installs DTV in upstate NY, specifically, Tupper Lake, zip 12986.  I've asked around town an on the town Fb page, and no one has recommended anyone to come to my remote camp.

ACE - Expert

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21K Messages

3 years ago

You never could get HD on an SD only 18" round dish.

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ACE - New Member

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5.2K Messages

3 years ago

Sorry bud I’m about 5 hours out. You can try ftainstall.com and find a technician nearby who can come.

DIRECTV SATELLITE support: 1(800)531-5000

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For common errors, hit that RED reset button!

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New Member

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7 Messages

3 years ago

To the comment above, I know I can’t get HD on a  18” dish, that’s why I bought a Slimline but can’t get a signal, hence the post. 

ACE - Sage

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46.4K Messages

3 years ago

@SueK 

What DVR/Receiver model number(s) do you have?

What on-screen messages do you see when trying to setup the new dish?

See if this video helps you setup that Slimline dish ....

https://youtu.be/QA1krU8eo8E

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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2K Messages

3 years ago

Are you using a LNB with 4 outputs or one output?

If it has one out put you will need a Power supply to power the lnb in order to get a signal.

If you have a 4 output Lnb -Then it does not power supply --However You don't list what model receivers, you have.  That would help 

Since you only list a 18" Dish you muct have only sd receivers --using the 4 output LNB and the receiver setup you should be able to aim the dish (using an additional person to watch the receiver.

Make sure your Dish post is Plumb and level before you start 

(edited)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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22.9K Messages

3 years ago

If you have an SD dish, then it is assumed you have SD boxes. Buying a newer dish doesn't give you HD.

What are the models of every box you have?

Are you paying for HD service?

If an upgrade or service call is needed, youc all DirecTV to set up an appointment.

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