Lost biography info for the Cast & Crew

I have Directv (for 23 years!) I have lost the biography info for the actors listed on Cast & Crew option. When will it be restored? That was a big plus for me keeping Directv over Dish. Thank you.

Responses

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I am a fellow 20+ year DirecTv customer. I'm having the same issue...I also used to look at this info all the time. Mine disappeared after the last update of 0x13af. My guide has also lost all artwork for programs. It is just white lettering on a gray background now.

I hope they fix this mess. As much as we pay every month they shouldn't be removing features!

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shannon02

ACE - Expert

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20.6K Messages

4 years ago

It is possible that the guide data was dumped with the upgrade and will take a day or two for it to rebuild.

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B

Bugger1114

New Member

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5 Messages

Thanks for the reply. I would usually agree with you but it's been 5 days for me. More than enough time I would think.

I read on another forum to maybe repeat satellite setup. So I'm going to try that and see if it does anything. Not feeling hopeful though as I have seen additional topics with this same issue over the last few days.

4 years ago

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S

sandyellis0050

New Member

It has to be a software issue. Why would we repeat satellite setup?

4 years ago

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B

Bugger1114

New Member

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5 Messages

Excellent question. It didn't fix anything either. I assume it was just a shot in the dark since nothing else was working.

4 years ago

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Juniper

ACE - Expert

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22.4K Messages

If by chance it didn't simply dump the guide data but cause a conflict, try unplugging power for a minute. This full power cycle drains the memory which dumps the guide data and then does the rebuild within 24 hours (48 hours in extreme cases). If that doesn't resolve it then we have to wait on a later software update.

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4 years ago

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S

sandyellis0050

New Member

Thank you for your response. Unplugging, rebooting, etc. does not work. I did try all that. It is a software problem. I was a programmer and I recognize a software change/error. It may be they want to save money or just an error in the programming when they put on the release. I need to call Directv to find when (or if) it will be saved.

4 years ago

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B

Beenheresince2000

1 Message

2 days ago

I have had the same problem with shows dated after 2012, but now, 2024, it is really bad. They don't show the actor's pictures anymore under "Cast & Crew". My box is hooked up to the internet and works okay in most cases. I think this is DirecTV's problem, not an error caused by the user. I have had 3 TVs now hooked to the same DirecTV receiver (a DVR) and the problem persists. Wake up DirecTV!!

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sandyellis0050

Lost biography info for the Cast & Crew

Bugger1114

shannon02

Bugger1114

sandyellis0050

Bugger1114

Juniper

sandyellis0050

Beenheresince2000

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sandyellis0050

Lost biography info for the Cast & Crew

Bugger1114

shannon02

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sandyellis0050

Bugger1114

Juniper

sandyellis0050

Beenheresince2000

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