ACE - Master
•
117 Messages
Low Signal detected – we can help
Received email with above in the subject, meat of the email is as follows:
As a long-standing DIRECTV customer, we want to offer you a complimentary service visit to repair a low satellite signal detected by our system. We will:
• Check your satellite dish, receiver(s), and other equipment
• Run additional diagnostics
• Make any service adjustments to improve performance
Click to schedule an appointment
Thank you for being a loyal DIRECTV customer. We appreciate you trusting DIRECTV with your passion for premium entertainment, and we look forward to servicing your account.
Your DIRECTV Team
Question is this a gimmick to try to sell you something? I checked the signal strength and it was good. The "Click to Link" is message.att-mail.com/pub/cc
This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
Scam. They can’t detect low signal as satellite transmitting is only one-way. Are you actually experiencing any sort of low satellite signal anyway? What are the receiver models? What email sender was this?
0
0
spoom2
ACE - Master
•
117 Messages
3 years ago
Thanks, no I'm having no issues and the signal strengths are good.
0
0
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
No problem. That definitely seems like a scam because as stated before satellite transmitting only occurs one-way.
Either way, satellite dish alignment without the Protection Plan is the standard $99 charge anyway.
0
0
spoom2
ACE - Master
•
117 Messages
3 years ago
Email was from directv at message dot directv-mail dot com. Forgot to answer that one.
0
0
Juniper
ACE - Expert
•
23.4K Messages
3 years ago
SCAM.
Satellite is one-way.
0
shannon02
ACE - Expert
•
21.3K Messages
3 years ago
Sounds like they are fishing for marks to scam. As stated DTV has no way to now if your receiver is in use or even connected to the dish nor what kind of signal you are getting.
0
0
Juniper
ACE - Expert
•
23.4K Messages
3 years ago
Interesting, DirecTV now has a thread informing people against fraud concerns. Haven't read over it completely yet.
https://forums.directv.com/conversations/directv-account/directv-takes-stand-against-fraud/636170b9dafef50f28521171
0
0
sandblaster
ACE - Expert
•
2K Messages
3 years ago
@detuch254 @Juniper Why do you say it’s a scam when they are offering a “complimentary service visit”. Of course someone on site can detect what signal strength they are receiving. It may well be a scam but saying so because “They can’t detect low signal as satellite transmitting is only one-way” doesn’t apply since it would supposedly be an on site technician. They aren’t offering to detect a low signal remotely. If it is a scam, the scam will come when scheduling the appointment.
0
0
Juniper
ACE - Expert
•
23.4K Messages
3 years ago
@sandblaster
I say it is a scam because it was an email sent. Satellite transmission being one-way means they could not detect a user having a low-signal issue. That would be something to detect on-site where they go over the issue with you at that time. I would be very suspicious on where that link in the email sends you to "schedule".
So since DirecTV cannot remotely detect a signal issue (as they claimed they did in the email per their "system" doing the detection), that is the huge red flag in the email.
0
0
shannon02
ACE - Expert
•
21.3K Messages
3 years ago
They are looking for people to respond to it so they will contact them again with something else like they are moving the sats and you have to pay for a software upgrade when the truth is DTV can't move the sats and if they did all that is needed is to realign all 10 million dishes and you don't pay for software upgrades.
(edited)
0
0
litzdog911
ACE - Sage
•
46.7K Messages
3 years ago
It's a scam because DirecTV doesn't notify people like that.
0
0