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J

New Member

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1 Message

Wednesday, December 16th, 2020 6:43 PM

Menu/List/Guide buttons not working on Remote

Remote works for everything else, but the Menu/List/Guide buttons do nothing - 

replaced batteries

tried same functionality on other TV Remotes

ACE - Sage

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45.7K Messages

3 years ago

Have you tried resetting the DVR/Receiver?

What remote control model number?

What DVR/Receiver model number?

Community Support

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20.3K Messages

3 years ago

We're here to help, @JtHcW.

 

 

As @litzdog911 mentioned, let us know the model of your receiver and remote control. Also try resetting your DVR and let us know if it helps.

 

 

 

Elmi, AT&T Community Specialist.

1 Message

10 months ago

Hi I am experiencing the same issue, I’ve already tried resetting the receiver. This is happening with my two new genie remotes (brand new, just received today).


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