Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!


New Member


1 Message

Wednesday, December 16th, 2020 6:43 PM

Menu/List/Guide buttons not working on Remote

Remote works for everything else, but the Menu/List/Guide buttons do nothing - 

replaced batteries

tried same functionality on other TV Remotes

ACE - Sage


45.7K Messages

3 years ago

Have you tried resetting the DVR/Receiver?

What remote control model number?

What DVR/Receiver model number?

Community Support


20.3K Messages

3 years ago

We're here to help, @JtHcW.



As @litzdog911 mentioned, let us know the model of your receiver and remote control. Also try resetting your DVR and let us know if it helps.




Elmi, AT&T Community Specialist.

1 Message

10 months ago

Hi I am experiencing the same issue, I’ve already tried resetting the receiver. This is happening with my two new genie remotes (brand new, just received today).


New to the Community? Visit the Community How-To and Guidelines to get started.