Call DirecTV, not the AT&T side, to discuss status of your DirecTV account. First thing to do though is log into your DirecTV account online and check the status. If payment shows posted, and for balance in full, then www.directv.com/refresh to refresh the service authorizations so the box(es) recognize the update.
If payment doesn't show on the account, well how was it made? If over the phone or on the official website, it normally posts within moments but can take up to 2 hours. However, if you paid through another method such as MoneyGram, a physical payment center, even a combined bill with another provider (i.e. CenturyLink) it can take up to 3 business days for it to post on DirecTV's side.
As for forgetting your security PIN for AT&T, they will most likely refer you to an AT&T store to prove identity so you can reset it. That is not horrible customer service. After all if they gave personal info of your account to someone without your PIN, then that actually would be horrible.
------------------------------------------------------------------------------- (Included after every post) I am a customer, not an employee. This is a public forum. For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023 www.directv.com
(AT&T has sold off their share in DirecTV)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
mdram4x4
ACE - Master
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6.5K Messages
5 years ago
call customer service and have them refresh the receivers
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HarmoneyJ
New Member
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2 Messages
5 years ago
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