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Fri, Aug 12, 2022 1:25 AM
Got a new upgraded equipment today, how long does it take before I can record shows?
2 m مضت
ACE - Expert
If you got a new DVR, it has to download the guide info (the recording scheduler). Usually the guide is fully ready within about 24 hours.
What are the models of each box you got?
I got the Genie2, wireless Genie mini
Ok so got the Genie-2 (HS17 is only model so far) which is the only DVR as forbids others. The Genie Mini Client is either model C41W or C61W, as only 2 models to date.
As it downloads from the satellite, you should be able to schedule some recordings. The 24 hours is when it should be fully ready from when the tech installed everything.
So I can start recording tomorrow? It won’t let me do it now, I get the error message that my Genie hard drive has failed?
Do I can start recording tomorrow. If I try now I get an error message That my Genie hard drive has failed?
Wait it says the hard drive failed?????
Call DirecTV back and get that replaced ASAP.
You could try a red button reset first, but with that failure message I am very concerned.
I called they are coming out tomorrow.😵💫
Hello, @Circuitmary. We'll be glad to help you today with your recordings issue.
Thanks for your prompt response @Juniper. Please, try to troubleshootyour receiver by following the steps in our helpful article and let us know the results.
In case further assistance is needed, do not hesitate to reach out to us in a DM (It's the chat icon next to the bell icon in the upper right corner of the Forums) We're going to be here to lend you a hand.
Anthony, DIRECTV Community Specialist
To be clear, you should be able to record immediately upon installation whatever shows are appearing in the guide. But as has been said it will take a few hours for the guide to completely fill in. When you get your new one make sure you can record before the tech leaves.
The guide data is only needed for setting up series or future recordings, you can press the recording button on any channel at anytime.
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