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New Member

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7 Messages

Fri, Aug 12, 2022 1:25 AM

New upgrade

Got a new upgraded equipment today, how long does it take before I can record shows?

Juniper

ACE - Expert

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16.5K Messages

2 m مضت

If you got a new DVR, it has to download the guide info (the recording scheduler). Usually the guide is fully ready within about 24 hours.

What are the models of each box you got?

New Member

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7 Messages

2 m مضت

I got the Genie2, wireless Genie mini 

Juniper

ACE - Expert

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16.5K Messages

2 m مضت

Ok so got the Genie-2 (HS17 is only model so far) which is the only DVR as forbids others. The Genie Mini Client is either model C41W or C61W, as only 2 models to date.

As it downloads from the satellite, you should be able to schedule some recordings. The 24 hours is when it should be fully ready from when the tech installed everything.

New Member

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7 Messages

2 m مضت

So I can start recording tomorrow? It won’t let me do it now, I get the error message that my Genie hard drive has failed?

New Member

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7 Messages

2 m مضت

Do I can start recording tomorrow. If I try now I get an error message That my Genie hard drive has failed?

Juniper

ACE - Expert

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16.5K Messages

2 m مضت

Wait it says the hard drive failed?????

Call DirecTV back and get that replaced ASAP.

You could try a red button reset first, but with that failure message I am very concerned.

(edited)

New Member

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7 Messages

2 m مضت

I called they are coming out tomorrow.😵‍💫

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello, @Circuitmary. We'll be glad to help you today with your recordings issue.

Thanks for your prompt response @Juniper. Please, try to troubleshoot
your receiver by following the steps in our helpful article and let us know the results.


In case further assistance is needed, do not hesitate to reach out to us in a DM (It's the chat icon next to the bell icon in the upper right corner of the Forums) We're going to be here to lend you a hand.


Anthony, DIRECTV Community Specialist

Good4u

Contributor

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59 Messages

2 m مضت

To be clear, you should be able to record immediately upon installation whatever shows are appearing in the guide. But as has been said it will take a few hours for the guide to completely fill in. When you get your new one make sure you can record before the tech leaves.

shannon02

ACE - Expert

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16.7K Messages

2 m مضت

The guide data is only needed for setting up series or future recordings, you can press the recording button on any channel at anytime. 


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