Nightmare on my street

Just wanted to inform direct tv management that I am disappointed with the customer service I was provided today by your field technician. I was told by the field tech that due to covid 19 direct tv policy prohibits any technician to spend more than an hour at any job later to find out he (Edited per community guidelines) himself out of doing the work. After spending 3 hours with direct tv customer service all they could do was give me a new installation date. They didn’t have any record of anyone ever being at my home which in itself is worrisome. I am debating if I should make a police report since direct tv has no record of any of thier technician visiting my home today 4/20/20.

If you scheduled the appointment with DirecTV, then that will be in the system. A complaint can be submitted on the appointment which goes down to the dispatch that is in charge of the tech.

Covid-19 does have additional protections in place, but an hour restriction for on the job seems fishy. They do have guidance, but that hour limit is not specifically mentioned on their Covid update page.

https://about.att.com/pages/COVID-19.html

Consumers > What AT&T Is Doing to Help Provide a Safe Environment

To accomplish that balance, we’re providing our field technicians with new policies and procedures so they feel comfortable serving customers at their businesses and in their homes, while delivering on our commitment to service.

For that reason, our technicians will contact customers prior to arriving for scheduled appointments to ask questions concerning health and travel. We've asked that our technicians not enter the home or business of any customer who has:

Been sick or quarantined

Traveled to a high-risk Level 3 country in the last 14 days

Been in close contact with someone confirmed positive for coronavirus or who has traveled through a high-risk country in the last 14 days

In those cases, our technicians will attempt to assist the customer without entering the home or business, where possible.

To inform DirecTV you must call them. This is a public forum of other customers.