New Member
Relocation charge should not be charged yet
On February 21st, DirecTV came out to relocate the dish for an upcoming reroofing. The technician said there was no place to relocate to and said it would be best to call after the reroof and have DirecTV reinstall the dish in the same place. He said he would make a note of it on my account and I would be charged when it was done, not that day he was here. He thought we'd be out of service for a day or so while the roof was done before he got back out to the house. That was acceptable to me.
Well, my latest bill (4/8/20) has it on there with a date of 2/21. The reroof has not not been started due to the virus shutting construction down in Washington.
Now I fear I will be billed again once the relocation is actually done. How can I get this charge reversed and added back on when the work is actually done?
I called in to talk with a rep, but after 10 minutes on hold, I decided to try the online route.
litzdog911
ACE - Sage
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46.4K Messages
5 years ago
The only way is to call DirecTV. Call Centers are currently slammed due to coronavirus staffing issues, so expect to be on hold for a long time. Keep calling and be patient.
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Juniper
ACE - Expert
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23K Messages
5 years ago
Techs cannot delay the service call charge. Once the order is placed, the charge goes onto the account (either paid up font or with the next bill produced). Tech putting appointment time on hold, doesn't remove the order from the system. Even rescheduling doesn't change the charge.
the only way to remove the existing charge is to call and cancel the order. If the tech closed the appointment claiming work completed, that you would have to submit a dispute on so when you set the new appointment you don't get a 2nd charge for a completely separate order.
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