8 Messages
remote order
hi just order a remote that's the only thing i order and now it saying I order 3 genie and a remote is this normal
8 Messages
hi just order a remote that's the only thing i order and now it saying I order 3 genie and a remote is this normal
shannon02
ACE - Expert
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21K Messages
1 year ago
No. DTV remotes are cheaper online.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
1 year ago
Ordered how? From where?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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rogercrawley
8 Messages
1 year ago
On the DirecTV website.
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litzdog911
ACE - Sage
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46.4K Messages
1 year ago
That's clearly not correct. Call DirecTV. Phone numbers below.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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rogercrawley
8 Messages
1 year ago
Well there close rn but I ordered the remote on the app and it was free because of the Protection and it shows I ordered 3 Genie and a remote
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shannon02
ACE - Expert
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21K Messages
1 year ago
Tech support is 24/7.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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rogercrawley
8 Messages
1 year ago
No it's not done tired
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shannon02
ACE - Expert
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21K Messages
1 year ago
You can reach DIRECTV customer service and technical support at +1-800-531-5000. Technical support is always available, but you can get help with your bill and account only from 8 a.m. to midnight ET.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
I'll send you a DM and further investigate your account and get this resolved as soon as possible.
Vince, DIRECTV Community Specialist
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Juniper
ACE - Expert
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22.9K Messages
1 year ago
That was a full upgrade order. Call DirecTV during their normal business hours for account support (only tech is 24/7 which includes automated options) and cancel the order you don't need.
Before you call though, what are the models of each box you have? Just to be sure you have correct guidance before speaking with a customer service rep.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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