Tutor
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3 Messages
Replace a bad unit myself?
My HR24/100 is freezing for 10 - 15 seconds every 5 minutes or so. I de-fragged (it took 17 hours), but it's still freezing. With the virus going around, I don't like the idea of a technician coming in to basically unhook the old one and connect the new one. What's the policy on a "self replace"?
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
They don't send a tech to replace a box. a tech is only sent if the issue is beyond the box (cabling, dish, etc.).
Delivery is $19.95, covered if you have the optional equipment protection plan. Just got to call.
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shannon02
ACE - Expert
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21.1K Messages
5 years ago
DTV uses Linux so there is no defragging needed so don't know what you did.
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