Replace broken receiver

@shannon02 Do you know their current hours of operation?

@shannon02 Thanks!

I have only one reciever and 1 client. The model number is HR44/500 and i have the standard protection plan.

Protection plan will cover delivery then. Get same model or newer (of the same line) so you will get HR44 or HR54 (or revised model HR54R1) depending on stock. Recordings do not copy from the replaced box.

When you have a free upgrade, I highly suggest replacing the Mini Genie Client with a full HDDVR. If Genie goes down, all Clients go with it as they cannot work by themselves. HDDVR has 2 tuners, plus 500GB recording space, no difference in monthly cost. So more reliable that if one has technical issues you have a dedicated box unaffected.

One-time costs are cheaper in the long run than the protection plan, but I understand the convenience of just having possible one-time costs covered even if you pay more over time.

@Juniper: Thanks for the info. The biggest problem right now is getting in contact with customer service I have tried numerous times since about 5PM ET but allI get is a message that they can’t take my call now, to call back ’later’. Don’t know when later is but I will keep trying.

As @shannon02 was mentioning, hold times are very high. They've got many call centers temporarily closed for Covid-19. All you can do is keep trying.

Thanks again!