2 Messages
Required equipment upgrade or lose local channels.
I have had tech's out at least 4 times to do this upgrade. My dish is at the peak of my house. They look at it and say they can't go up there and leave. Something to do with can't get off the ladder policy. I'm 78 years old and can't replace it. Directv put it where it is 20 some years ago. Guess i start looking for new provider. Thanks AT & T.
detuch254
ACE - New Member
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5.2K Messages
1 year ago
Gotcha. So the dish on your roof is too high and goes against the rules that technicians must follow as far as ladders go. It seems your dish and Receivers are SD-only and must be replaced in order to retain local channels, which are being shut off in SD.
Although, I don't see why the technicians can't just install the newer Slimline HD SWM dish elsewhere where height isn't an issue. I'd call DIRECTV, complain, ask for another technician to come out as part of the FREE SD to HD swap, and allow them to put up a new dish at a lower height.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Rcooper503
2 Messages
1 year ago
Dish is where it is because it's the only view of the sky required.
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detuch254
ACE - New Member
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5.2K Messages
1 year ago
@Rcooper503
In that case, either a substitute location with a good view is needed or unfortunately you'd have to cancel DIRECTV and find a different provider.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
1 year ago
A local home theater installation company might be able to relocate the dish for you.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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22.9K Messages
1 year ago
Techs are no longer allowed to leave the ladder to comply with current Federal regulations (OSHA). In the case of older installs where they can not service the dish anymore because of the location, a new dish would need to be installed where they can reach it within regulation.
Alternatively you could see about hiring a 3rd party to relocate the dish within a serviceable location before performing the required MPEG swap of equipment.
Just so you don't end up with other surprises, what are the models of each box you have now?
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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