There should be no reason to require the address to return equipment. You should take the equipment to a UPS or FedEx store with your account number, they will do the rest of the work. You can also suggest a recovery kit from DIRECTV, when they send you a box to return your equipment. However, if there was no notification about the returning of equipment, your equipment was likely non-returnable and no longer used by DIRECTV. For example, an SD or SD DVR along with a couple HD and HD DVR receivers would be considered non-returnable by DIRECTV since they are being phased out/not recommended to use because of their slow response or old technology.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
There is none, you take returnable receivers to a UPS/FedEx store with your account info to scan them into the system and get a receipt to keep. If you live more then 10 miles then you call DTV for a return kit you take to the post office.
(edited)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
What are your DVR/Receiver model numbers? Older boxes don't need to be returned.
____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
There is no address provided. You don't pay for your own return. What are the models of each box you have? Just to be sure if returnable or not.
How To Return The Equipment
Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes.
Remember must be a company owned/corporate location, not a outreach shipping center.
------------------------------------------------------------------------------- (Included after every post) I am a customer, not an employee. This is a public forum. For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023 www.directv.com
(AT&T has sold off their share in DirecTV)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
detuch254
ACE - New Member
•
5.2K Messages
3 years ago
There should be no reason to require the address to return equipment. You should take the equipment to a UPS or FedEx store with your account number, they will do the rest of the work. You can also suggest a recovery kit from DIRECTV, when they send you a box to return your equipment. However, if there was no notification about the returning of equipment, your equipment was likely non-returnable and no longer used by DIRECTV. For example, an SD or SD DVR along with a couple HD and HD DVR receivers would be considered non-returnable by DIRECTV since they are being phased out/not recommended to use because of their slow response or old technology.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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shannon02
ACE - Expert
•
21K Messages
3 years ago
There is none, you take returnable receivers to a UPS/FedEx store with your account info to scan them into the system and get a receipt to keep. If you live more then 10 miles then you call DTV for a return kit you take to the post office.
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
gdrewrolston
New Member
•
3 Messages
3 years ago
Thank You !!! G. Drew Rolston
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litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
What are your DVR/Receiver model numbers? Older boxes don't need to be returned.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
@gdrewrolston
There is no address provided. You don't pay for your own return. What are the models of each box you have? Just to be sure if returnable or not.
Remember must be a company owned/corporate location, not a outreach shipping center.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0