2 Messages
Returned Equipment Status
I terminated my service and I returned Directv equipment in a box provided by Directv with a tracking number, by checking the tracking number it shows that the box with the equipment has been delivered, but when I call customer service to confirm I am told that doesn't show on the system, can you help me with that?
Accepted Solution
shannon02
ACE - Expert
•
21K Messages
5 days ago
This is a customer to customer forum with no access to any accounts. Unless they try to bill you the NRF then there is nothing else to do.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Accepted Solution
Juniper
ACE - Expert
•
22.9K Messages
4 days ago
Customer support historically can only see if an Non Return Fee (NRF) has been charged or not. They don't get a confirmation upon return completed.
If tracking number shows shipping box delivered, and there is no NRF charged, then you're fine. Certainly keep the tracking info for your records.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Cadgil
2 Messages
4 days ago
Thanks I appreciate the response, and definitely I am keeping the tracking receipt in a safe place.
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